Customer Service

Hy-Vee, Inc.; Springfield (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Hy-Vee, Inc. in Springfield, IL seeks a Customer Service representative to greet customers, assist with a variety of in-store services, and ensure a welcoming environment. You will weigh packages, process mail, and handle money orders, checks, and lottery-related transactions with accuracy.

The role requires strong communication, arithmetic skills, and the ability to stay calm under pressure while delivering friendly, professional service to customers.

Qualifications

• High school diploma or equivalent required or experience.
• Six months to one year of similar work experience preferred.
• Willingness to learn and work as part of a team in a fast-paced retail environment.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Weigh packages, process mail, and handle various money orders and checks.
• Assist with Postal, Western Union, and lottery transactions as needed.
• Answer phones, maintain clean work area, and support store operations.
• Communicate clearly with customers and team members to ensure satisfaction.
• Attend to in-store services including dry cleaning assistance and refunds.

Skills

Customer service

Arithmetic

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Western Union terminals

Fax machine

Lottery terminals

Job description

Additional Considerations (if any):-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Customer ServiceDepartment: GeneralFLSA: HourlyRevision Date: 07/2026About Hy-VeeAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantOur Customer Service team members are the friendly face of some of our most important in-store services, helping customers with everything from mailing packages and sending money to cashing checks and purchasing licenses. In this role, you'll handle a wide variety of transactions accurately and efficiently while making every customer feel welcomed and valued.If you enjoy working with people, stay calm under pressure, and take pride in getting things done right, we'd love to have you on our team.What You'll DoNo two shifts are exactly the same, but here's what you can expect:Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive oneWeigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mailProcess Western Union orders and send faxes for customersSell money orders and cash payroll, personal, ADC, and social security checksSell hunting and fishing licensesBreak down and put money in utility drawers and process paid outsSign on the postal department, break down, and turn off the postal registerCount daily coupons and process refunds for customers and department-approved refundsSign on and off lottery machines, sell and redeem lottery ticketsAssist customers with dry cleaning where applicable and process bottle refundsAssist customers at registers and in other areas of the store as neededAnswer the telephone and use the intercom system using appropriate proceduresRemove trash in a timely manner and maintain a clean, organized work areaWork with co-workers as a team to ensure customer satisfaction and a pleasant work environmentMaintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelinesReport to work when scheduled and on timeYour SkillsTo be successful, you'll need to be able to:Solve practical problems and interpret instructions across a variety of situations with limited standardizationPerform arithmetic calculations involving fractions, decimals, and percentages accuratelyFile, post, and organize materials; copy data accurately between records; and gather basic information as neededGuide customers and provide clear, helpful direction in a professional mannerCommunicate clearly and professionally with customers, team members, and store leadershipReporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness HomeEducation and ExperienceHigh school diploma or equivalent experience requiredOver six months up to one year of similar or related work experience preferredPhysical RequirementsFrequently stand and walk throughout a shift in sales, food service, or delivery areasWhere applicable to the role: ability to safely use sharp knives and blades for food preparationWhere applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipmentWhere applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standardsPerform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation dutiesWorking EnvironmentThis is a fast-paced role in a retail store environment where you will be on your feet and handling a variety of customer transactions throughout your shift. You will have continuous exposure to dirt and noise. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.For information on company benefits visit Benefits | Hy-Vee .Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.