Customer Service

Kam Wai Dim Sum 金 威 點 心; Houston (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Store Discount

Extended Health

Job summary

Kam Wai Dim Sum (Chinatown) is seeking a Customer Service Representative to assist at our retail and hot food counter, serving a diverse community with respect and care. The role involves handling payments, restocking and providing friendly product information in English, with Cantonese or Mandarin as assets.

The position may require shifts at either location, with base pay of $18.25/hr plus average tips totaling about $21.25/hr.

Qualifications

• Experience in food service or retail preferred.
• Ability to read Chinese is an asset.
• Fluency in English required; Cantonese/Mandarin assets.

Responsibilities

• Process customer payments on POS.
• Perform store opening/closing procedures.
• Retrieve hot food from dim sum steamer.
• Participate in inventory management and report shortages.
• Handle cash and card transactions.
• Maintain cleanliness and order in the store.

Skills

Food service experience

Teamwork

Punctuality

Read Chinese

English proficiency

Cantonese

Mandarin

Fast-paced environment

Flexible shifts

Tools

POS system

Job description

Job Overview

Our team is looking for a Customer Service Representative to help serve a well-loved retail and hot food counter. This position requires individuals who are able to work with a diverse community of customers with respect and compassion. Successful candidates will have an enthusiastic outlook and willingness to learn about Hong Kong and Taiwanese cuisine and Cantonese language and culture.

Customer Service Representative

Kam Wai Chinatown

Job Overview

Our team is looking for a Customer Service Representative to help serve a well-loved retail and hot food counter. This position requires individuals who are able to work with a diverse community of customers with respect and compassion. Successful candidates will have an enthusiastic outlook and willingness to learn about Hong Kong and Taiwanese cuisine and Cantonese language and culture.

Position is for either of our locations, but you may be asked to work an occasional shift at our other location as well.

Base pay is $18.25/hr, with an average of $3.00/hr in tips for a total of $21.25/hr on average.

Join our Team

Duties

• Process customer payments on POS
• Perform store opening/closing procedures
• Retrieve hot food from dim sum steamer
• Participate in inventory management by helping to track supplies and report shortages as needed.
• Handle cash and card transactions
• Maintain cleanliness and order in the store
• Respond to customer questions regarding products

Qualifications

• Prior experience in food service or retail is an asset
• Strong teamwork skills with a willingness to help others as needed.
• Punctuality
• Ability to read Chinese is an asset
• Must be able to lift up to 35 lbs.
• Knowledge of food handling practices and food safety regulations is a plus.
• Spoken English is required, Cantonese is a strong asset. Mandarin is an asset
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work various shifts, including evenings and weekends as required.

Join our team today

And help us create delicious meals that bring joy to our customers!

Job Details

Job Type

Full-Time

Part-Time

Benefits

• Store Discount
• Extended Health

Language

• English (Required)
• Cantonese (Strongly Preferred)
• Mandarin (Preferred)

Pay

From $18.25 + Tips

Location

Kam Wai Legacy

Kam Wai Dim Sum (Chinatown)

Schedule

• Monday – Friday
• Weekends as needed