Customer Service

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible schedule

Employee discounts

Job summary

ComForCare Home Care (Raleigh, NC) is hiring a Customer Service Representative in Fargo, North Dakota. The role includes facilitating a welcoming experience for members, assisting with various member services, and ensuring effective communication. The ideal candidate will be required to stand and walk most of the shift and handle customer inquiries with empathy and professionalism.

The role offers full-time/part-time opportunities in a lively work environment, emphasizing strong customer service skills and ethical behavior alongside basic computer proficiency.

Qualifications

• Candidate must have a strong work ethic and be honest.
• Must exhibit exceptional customer service skills.
• Basic computer skills are required.

Responsibilities

• Greet and assist potential members to ensure a great customer experience.
• Handle front desk tasks and assist with member check-ins and inquiries.
• Address and forward member service issues to the Club Manager as necessary.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks, including answering phone calls in a polite and friendly manner to assist with questions or concerns; taking info calls and tours; and assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA

Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.