Customer Service Representative

ComForCare Home Care (Raleigh, NC); Ventura (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee Appreciation Program

Advancement Opportunities

Job summary

ComForCare Home Care (Raleigh, NC) is seeking a Customer Service Representative to enhance member experiences and assist with inquiries. You will be responsible for greeting potential members and ensuring a positive environment through exceptional customer service.

The ideal candidate possesses strong customer service skills and a good work ethic. Offering both full-time and part-time positions, the role involves answering calls and assisting with membership tasks at our Ventura location.

Qualifications

• Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
• Recognizes and defines problems; analyzes relevant information and encourages alternative solutions.
• Must be able to lift to 50 lbs. less than 30% of the time.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks, including answering phone calls politely.
• Assist in member check-ins, sign-ups, and cancellations.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Overview

Job Title: Customer Service Representative. Reports to: Club Manager. Status: Full Time/Part Time/Non-Supervisor/Non-Exempt.

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks, including answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.