Customer Service Representative

ComForCare Home Care (Raleigh, NC); Pelham (AL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Customer Service Representative to provide an exceptional member experience at the front desk. You will greet potential members, conduct tours, and assist with sign-ups, cancellations, and account updates, while maintaining a welcoming club environment.

Responsibilities include answering calls, helping with BCM amenities, and forwarding complex issues to the Club Manager or Team Lead.

Qualifications

• Honesty and a good work ethic expected.
• Strong customer service skills with a friendly, helpful demeanor.
• Basic computer proficiency and familiarity with common software.

Responsibilities

• Greet and meet potential members, delivering a welcoming experience.
• Handle front desk tasks and assist with member questions and concerns.
• Answer phone calls politely and assist with inquiries.
• Take information calls and tours.
• Assist in member sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to appropriate manager or lead.
• Maintain cleanliness and organization of the club.

Skills

Honesty & integrity

Customer service

Computer skills

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Employee discounts
• Flexible schedule

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at:

Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.