CUSTOMER SERVICE

The Helmsman Group LLC; Massachusetts; Remote; USD 25,000 - 33,000; Full time

Job summary

The Helmsman Group LLC is seeking a dedicated Customer Service Representative to join our remote team. You will handle inquiries via phone, email, and chat, assist with product information, order status, and troubleshooting, while maintaining professionalism and empathy in every interaction.

As part of a dynamic team, you will document interactions in our CRM, collaborate with other departments to resolve issues, and look for ways to improve processes to boost customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to work remotely in a fast-paced environment.

Responsibilities

• Responding promptly to customer inquiries via phone, email, and chat.
• Assisting customers with product information, order status, and troubleshooting.
• Maintaining a high level of professionalism and empathy in all interactions.
• Documenting customer interactions and feedback in our CRM system.
• Collaborating with other departments to resolve complex issues and enhance service delivery.
• Identifying opportunities for process improvements to enhance customer satisfaction.
• Staying informed about product updates, promotions, and company policies.

Skills

Communication skills

Problem-solving

Empathy

Tools

CRM software

Job description

POSITION: Customer Service

JOB TYPE: (Remote)

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your key responsibilities will include:

• Responding promptly to customer inquiries via phone, email, and chat.
• Assisting customers with product information, order status, and troubleshooting.
• Maintaining a high level of professionalism and empathy in all interactions.
• Documenting customer interactions and feedback in our CRM system.
• Collaborating with other departments to resolve complex issues and enhance service delivery.
• Identifying opportunities for process improvements to enhance customer satisfaction.
• Staying informed about product updates, promotions, and company policies.

The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for helping others. Previous experience in customer service is preferred, along with the ability to work effectively in a fast-paced environment.