Customer Service

The Juris Agency; Bossier City (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

Job summary

The Juris Agency in Minden, LA seeks a licensed insurance professional to handle real customer conversations and protect relationships. You will own issues, review policies, and communicate clearly across phone, text, and email.

Active Property & Casualty license required; prior agency experience preferred. In-office availability in Minden, LA is expected for this role.

Qualifications

• Active Property & Casualty Insurance License required.
• Prior insurance agency experience preferred.
• In-office availability in Minden, LA.
• Strong communication and de-escalation skills.

Responsibilities

• Managing inbound client requests with professionalism and urgency.
• De-escalating complex or frustrated customer situations.
• Reviewing policies, identifying gaps, and solving problems—not passing them off.
• Delivering clear, confident communication (phone, text, email).
• Supporting retention by building trust and long-term relationships.
• Documenting all client interactions accurately and consistently.

Skills

Active P&C license

Insurance agency experience

Job description

Job Description

We are a top-performing, high-accountability agency looking for a licensed insurance professional who can handle real customer conversations, not just basic service tasks. This role requires emotional intelligence, ownership, and the ability to think under pressure.

Our service team is the backbone of client retention. You are not just answering calls, you are protecting relationships, revenue, and our reputation.

You MUST have an active P&C license to apply.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Career Growth Opportunities
• Mon-Fri Schedule
• Hands on Training

Responsibilities

• Managing inbound client requests with professionalism and urgency
• De-escalating complex or frustrated customer situations
• Reviewing policies, identifying gaps, and solving problems—not passing them off
• Delivering clear, confident communication (phone, text, email)
• Supporting retention by building trust and long-term relationships
• Documenting all client interactions accurately and consistently

Requirements

• ACTIVE Property & Casualty Insurance License
• Prior insurance agency experience (Allstate, State Farm, or similar preferred)
• In-office availability in Minden, LA

You will stand out if you:

• Stay calm and professional in difficult conversations
• Take ownership instead of making excuses
• Are naturally friendly, outgoing, and confident on the phone
• Can think critically and solve problems without constant direction
• Are coachable and open to feedback