Call Center Agent

Biz Voice Boost; Columbus (OH); On-site; USD 53,000 - 59,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Biz Voice Boost in Columbus, OH is seeking a professional Call Center Agent to handle customer inquiries, provide information, and support positive customer relationships. You will listen carefully, communicate confidently, and help customers find solutions during calls.

The role offers paid training, opportunities for career growth, and a collaborative, supportive environment as part of a full-time team engaging with marketing and service initiatives.

Qualifications

• Strong verbal communication and active listening is essential.
• Friendly, professional and customer-focused attitude is required.
• Ability to communicate clearly and confidently.
• Excellent organizational and multitasking abilities.

Responsibilities

• Respond to incoming customer calls and provide professional assistance.
• Answer questions regarding products, services, and promotions.
• Listen to customer needs and recommend appropriate solutions.
• Assist with customer inquiries, requests, and follow-ups.
• Support customer satisfaction and retention initiatives.
• Conduct follow-ups with customers and prospective customers as needed.
• Assist with customer acquisition and promotional activities.
• Address routine concerns and direct complex issues to the appropriate team.
• Communicate customer feedback and relevant information to team members.
• Maintain a positive and professional tone during every interaction.
• Collaborate with team members to meet customer service objectives.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Problem solving

Organization

Teamwork

Self-motivation

Education

High school diploma or equivalent

Job description

Company Description

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Job Summary

We are seeking a professional and customer-focused Call Center Agent to handle customer inquiries, provide information, and support positive customer relationships. This role is ideal for someone who communicates confidently, listens carefully, and enjoys helping customers find solutions.

Responsibilities

• Respond to incoming customer calls and provide professional assistance.
• Answer questions regarding products, services, and promotions.
• Listen to customer needs and recommend appropriate solutions.
• Assist with customer inquiries, requests, and follow-ups.
• Support customer satisfaction and retention initiatives.
• Conduct follow-ups with customers and prospective customers as needed.
• Assist with customer acquisition and promotional activities.
• Address routine concerns and direct complex issues to the appropriate team.
• Communicate customer feedback and relevant information to team members.
• Maintain a positive and professional tone during every interaction.
• Collaborate with team members to meet customer service objectives.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and communication experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, professional, and customer-focused attitude.
• Ability to communicate clearly and confidently.
• Strong problem-solving skills.
• Excellent organizational and multitasking abilities.
• Comfortable handling multiple customer interactions.
• Positive attitude and eagerness to learn.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Additional Information

• Competitive Salary: $53,000 - $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.