Customer Security Compliance Specialist

WebHosting; Austin (TX); Hybrid; USD 125,000 - 172,000; Full time

Benefits offered by this job

Equity

Health & Welfare Benefits

Time Off

Job summary

Cloudflare seeks an experienced security compliance professional to join the Customer Compliance Team. You will drive responses to complex security questionnaires, engage with enterprise customers on security topics, and coordinate audits while leveraging in-house AI platforms to speed processes and ensure accuracy.

You will curate compliance data across PCI DSS, ISO 27001, SOC 2, and NIST, contribute to public security content, and collaborate with Sales, Legal, and Product teams to strengthen

Qualifications

• 5-10 years of experience in security compliance, GRC, tech audit management, or customer-facing security assurance.
• Hands-on with AI workflows, prompt engineering, or API-based automations.

Responsibilities

• Take ownership of filling out complex customer security questionnaires, RFPs, and technical assessments using internal AI pipelines with human-in-the-loop validation.
• Engage enterprise customers on security topics, resolve architectural inquiries, and assist legal in security terms.
• Host and coordinate on-site and virtual customer audits, guiding them through security controls and evidence.
• Design, configure, and iterate on in-house AI tools to automate questionnaire triage and evidence retrieval.
• Structure and audit knowledge repositories for SOC 2, PCI DSS, ISO 27001, and global security regs.
• Collaborate to mature the Trust Portal and self-service resources for customers.
• Write and maintain public security content and white papers.

Skills

Security compliance

GRC

Technical audit

AI workflows

PCI DSS

ISO 27001

SOC 2

NIST SP 800-53

Technical writing

Customer-facing

Cross-functional leadership

Tools

Python

Job description

Cloudflare ·United States, Austin, TX / New York, NY

Hybrid Full-time Not specified Security

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations:

Austin, TX; New York City

About the team

You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about Cloudflare’s security program and policies. We assist our Customers, Sales teams, and Legal teams in understanding Cloudflare’s security posture. In this role, you will develop into an SME across Cloudflare’s products, infrastructure, and controls.

As part of this mission, you will actively build with and leverage Cloudflare’s proprietary, in-house AI platforms and developer tooling to eliminate manual bottlenecks, scale compliance operations, and dramatically accelerate our response times to customer inquiries.

What you’ll do

• Security Questionnaires & RFPs:Take ownership of filling out complex customer security questionnaires, RFPs, and technical assessments. You will do this by orchestrating our internal AI generation pipelines to draft responses, paired with your own expert human-in-the-loop validation to ensure high accuracy.
• Engage with Customers on Security Topics:Act as a trusted security advisor by engaging directly with enterprise customers on security topics. You will meet with customer security teams to resolve deep architectural inquiries, answer specific security questions, and assist legal teams with security terms in contract negotiations.
• Facilitate Customer Audits:Host, coordinate, and facilitate both on-site and virtual customer audits when customers execute their right to audit, guiding them through our security controls, processes, and compliance evidence.
• Build with In-House AI Tools:Design, configure, and iterate on custom workflows and compliance assistants using Cloudflare’s internally built AI platforms to automate questionnaire triage and security evidence retrieval.
• Curate AI-Ready Ground Truth Data:Structure, audit, and maintain authoritative knowledge repositories covering SOC 2, PCI DSS, ISO 27001, and global security regulations, ensuring our in-house AI models retrieve verified, up-to-date compliance data.
• Public Enablement & Trust Portal:Collaborate with marketing and engineering to mature our customer Trust Portal and self-service resources, making it easy for prospects and enterprise customers to evaluate our security posture independently.
• Author Public Security Content:Research, write, and maintain public-facing white papers, security blogs, and compliance mappings aligned with Cloudflare’s evolving product suite and global regulatory shifts.

Desirable Skills, Knowledge, and Experience:

• 5-10 years of experiencein security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.
• Demonstrated ability to build with AI:a hands-on builder mindset with proven experience experimenting with, building on, or configuring AI workflows (e.g., prompt engineering, retrieval-augmented generation concepts, API-based automations, or internal agent configurations) rather than relying solely on packaged third-party software.
• Control frameworks:Solid understanding of security risk and compliance frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53
• Technical writing & translation:Strong written communication skills with the ability to translate complex networking, infrastructure, and cryptographic concepts into clear, plain-language customer responses and white papers.
• Customer-facing communication:Highly comfortable and articulate when presenting to or answering questions from external customers, sales executives, and legal counsel.
• Cross-functional leadership:Comfort partnering across Sales, Product, Legal, and internal Platform/AI Engineering teams to drive projects forward.
• Technical curiosity:Familiarity with data structures, markdown, APIs, or basic scripting (e.g., Python, SQL, or shell) to prototype solutions and inspect model outputs effectively.
• Bonus points:Practical cloud/network engineering experience, deep familiarity with global privacy regulations (GDPR, CCPA), or experience establishing automated operational metrics.

Compensation

Compensation may be adjusted depending on work location.

• For New York City based hires: estimated annual salary of $125,000 – $172,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Time Off

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.