Customer Security Compliance Specialist

Cloudflare; Austin (TX); On-site; USD 125,000 - 172,000; Full time

Benefits offered by this job

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Spending Accounts

Fertility & Family Forming Benefits

On-demand mental health support

Job summary

Cloudflare seeks an experienced security compliance professional to join the Customer Compliance Team in Austin. You will handle complex security questionnaires (RFPs) and engage directly with enterprise customers on security topics, while coordinating audits and building AI-driven workflows to streamline evidence retrieval.

You will also curate authoritative security data, author public content, and contribute to a growing Trust Portal.

Qualifications

• 5–10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.
• Demonstrated ability to build with AI: hands-on builder mindset with experience configuring AI workflows or retrieval-augmented generation concepts.
• Control frameworks: PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53.
• Technical writing & translation: translate complex networking, infrastructure, and cryptographic concepts into clear customer responses and white papers.
• Customer-facing communication: comfortable presenting to external customers, sales, and legal counsel.
• Cross-functional leadership: partner across Sales, Product, Legal, and Platform/AI Engineering teams.
• Technical curiosity: familiarity with data structures, markdown, APIs, or scripting (Python, SQL or shell) to prototype solutions.
• Bonus: cloud/network engineering experience, GDPR/CCPA, or automated metrics.

Responsibilities

• Security Questionnaires & RFPs: fill out complex questionnaires and RFPs using AI workflows with human-in-the-loop validation.
• Engage with Customers on Security Topics: act as a trusted security advisor with enterprise customers.
• Facilitate Customer Audits: host and coordinate on-site and virtual audits, guiding through controls and evidence.
• Build with In-House AI Tools: configure and iterate on internal AI platforms to automate triage and evidence retrieval.
• Curate AI-Ready Ground Truth Data: maintain repositories for SOC 2, PCI DSS, ISO 27001, and global security data.
• Public Enablement & Trust Portal: collaborate to mature Trust Portal and self-service resources.
• Author Public Security Content: write and maintain white papers and security blogs.

Skills

Security compliance

GRC

AI workflows

Customer-facing

Audits

Tools

Python

SQL

APIs

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

Available Locations

Austin, TX; New York City

About The Team

You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about Cloudflare’s security program and policies. We assist our Customers, Sales teams, and Legal teams in understanding Cloudflare’s security posture. In this role, you will develop into an SME across Cloudflare’s products, infrastructure, and controls.

As part of this mission, you will actively build with and leverage Cloudflare’s proprietary, in-house AI platforms and developer tooling to eliminate manual bottlenecks, scale compliance operations, and dramatically accelerate our response times to customer inquiries.

What You'll Do

• Security Questionnaires & RFPs: Take ownership of filling out complex customer security questionnaires, RFPs, and technical assessments. You will do this by orchestrating our internal AI generation pipelines to draft responses, paired with your own expert human-in-the-loop validation to ensure high accuracy.
• Engage with Customers on Security Topics: Act as a trusted security advisor by engaging directly with enterprise customers on security topics. You will meet with customer security teams to resolve deep architectural inquiries, answer specific security questions, and assist legal teams with security terms in contract negotiations.
• Facilitate Customer Audits: Host, coordinate, and facilitate both on-site and virtual customer audits when customers execute their right to audit, guiding them through our security controls, processes, and compliance evidence.
• Build with In-House AI Tools: Design, configure, and iterate on custom workflows and compliance assistants using Cloudflare’s internally built AI platforms to automate questionnaire triage and security evidence retrieval.
• Curate AI-Ready Ground Truth Data: Structure, audit, and maintain authoritative knowledge repositories covering SOC 2, PCI DSS, ISO 27001, and global security regulations, ensuring our in-house AI models retrieve verified, up-to-date compliance data.
• Public Enablement & Trust Portal: Collaborate with marketing and engineering to mature our customer Trust Portal and self-service resources, making it easy for prospects and enterprise customers to evaluate our security posture independently.
• Author Public Security Content: Research, write, and maintain public-facing white papers, security blogs, and compliance mappings aligned with Cloudflare’s evolving product suite and global regulatory shifts.

Desirable Skills, Knowledge, and Experience

• 5–10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.
• Demonstrated ability to build with AI: A hands-on builder mindset with proven experience experimenting with, building on, or configuring AI workflows (e.g., prompt engineering, retrieval-augmented generation concepts, API-based automations, or internal agent configurations) rather than relying solely on packaged third-party software.
• Control frameworks: Solid understanding of security risk and compliance frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53
• Technical writing & translation: Strong written communication skills with the ability to translate complex networking, infrastructure, and cryptographic concepts into clear, plain-language customer responses and white papers.
• Customer-facing communication: Highly comfortable and articulate when presenting to or answering questions from external customers, sales executives, and legal counsel.
• Cross-functional leadership: Comfort partnering across Sales, Product, Legal, and internal Platform/AI Engineering teams to drive projects forward.
• Technical curiosity: Familiarity with data structures, markdown, APIs, or basic scripting (e.g., Python, SQL, or shell) to prototype solutions and inspect model outputs effectively.
• Bonus points: Practical cloud/network engineering experience, deep familiarity with global privacy regulations (GDPR, CCPA), or experience establishing automated operational metrics.

Compensation

Compensation may be adjusted depending on work location.

• For New York City based hires: estimated annual salary of $125,000 - $172,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.