Customer Satisfaction Manager

Whataburger; Mineola (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

DKT Investments is seeking a Customer Satisfaction Manager to lead and coach a high performing team on site. You will ensure customer service excellence, food safety, and training of Team Members while supporting Operating Partners and Managers.

Ideal candidates have at least 6 months of team experience, certificates, and strong communication and teamwork skills. This role requires full‑time availability and willingness to travel as needed.

Qualifications

• Six (6) months’ experience as a Team Member
• Attainment of Team Member skills certification
• Demonstrated ability to coach, motivate, and inspire Team Members
• Demonstrated ability to communicate and maintain an effective working relationship with management and co-workers
• Demonstrated ability to work in a team environment
• Strong general knowledge of the organization and its functions
• Strong general knowledge of working practices, procedures, and techniques
• Food Safety Certification (may vary based on city, county, and state requirements)
• Food Handler’s Certification

Responsibilities

• Coach during shifts and create a safe space for communication
• Engage and understand Team Members’ specific work needs
• Support Operating Partners and Managers in restaurant operations
• Ensure customer service, food safety, sanitation, and consistency of standards
• Train and supervise Team Members

Skills

Coaching

Teamwork

Communication

Education

Food Safety Certification

Food Handler’s Certification

Job description

DKT Investments: Who we are

People make the difference at DKT—Family Members take pride in their work, take care of each other, and love serving our customers. At DKT, you will work for a brand and legacy that fills you with pride, on a team that cares about helping you learn and grow, and belong to a family that loves winning together. Join the DKT Family and we’ll work together to instill values and skills that will serve you well no matter where your journey leads you.

Restaurant High Performing Teams: How we deliver Family Member Experience, Operations Excellence, and Customer Experience

Restaurant High Performing Teams (RHPT), are groups of Family Members who share a common vision, goal, and approach to work. They collaborate, challenge, and hold each other accountable to deliver the DKT experience to each other and our customers using the six Restaurant High Performing Team Characteristics; Coaching, Communication, Engagement, Empowerment, Recruiting, and Rewards and Recognition.

Customer Satisfaction Manager: How you bring value

At DKT, our Customer Satisfaction Managers deliver the DKT experience to both our Family Members and customers. They foster a High Performing Team environment by coaching during shifts, creating a safe space for communication, and engaging and understanding Family Members’ specific work needs. Customer Satisfaction Managers ensure that DKT operating procedures are being followed to drive operational excellence. Customer Satisfaction Managers report to the Operating Partner. Customer Satisfaction Managers support Operating Partners and Managers in managing the restaurant with a variety of tasks such as customer service, food safety, sanitation, consistency of standards, and training and supervision of Team Members.

REQUIREMENTS: Typical minimum requirements to perform the job.

AGE:

• Must be at least 16 years of age

Experience and Demonstrated Behaviors

• Six (6) months’ experience as a Team Member
• Attainment of Team Member skills certification
• Demonstrated ability to coach, motivate, and inspire Team Members
• Demonstrated ability to communicate and maintain an effective working relationship with management and co-workers
• Demonstrated ability to work in a team environment

Knowledge, Skills, and Abilities

• Strong general knowledge of the organization and its functions
• Strong general knowledge of working practices, procedures, and techniques

Professional Certifications

• Food Safety Certification (may vary based on city, county, and state requirements)
• Food Handler’s Certification

Working Conditions/Travel Requirements

• Must be able to report to work in a timely manner as required by operational/business needs
• Must be able to work a full‑time schedule and be able to work all shifts based on the operational needs of the restaurant
• Must be able to travel occasionally
• Must be able to work overtime if required based on the operational needs of the restaurant
• Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the DKT standards, and maintain current automobile liability at minimum levels in their state of residence

Physical Requirements

• Must be able to lift up to 50 lbs
• Must be able to stand during the entire shift. Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push
• Must be able to read (orders on tickets, menu board, receipts, etc.)
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items
• Frequent washing of hands
• Must be able to use computers, telephones, and office equipment