Customer Satisfaction Leader

Preferred Appliance Sales and Repair - APS; Summerville (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Employee discounts

Paid time off

Weekly pay

Sundays off

Matching retirement plan

Growth opportunities

Job summary

Preferred Appliance Sales and Repair is seeking a Customer Satisfaction Leader to enhance customer interactions and ensure satisfaction. You will play a crucial role in communication and problem-solving, working in a supportive team environment with opportunities for growth within the company.

Qualifications

• Confident and friendly communicator on phone and in writing.
• Highly organized and able to manage multiple tasks.
• Detail-oriented and proactive.

Responsibilities

• Call customers post-delivery to ensure satisfaction.
• Resolve customer concerns with professionalism.
• Assist potential buyers and follow up on inquiries.

Skills

Communication

Organization

Attention to Detail

Problem Solving

Job description

Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Customer Satisfaction Leader – Join the Best Team in the Business! Preferred Appliance Sales and Repair – Summerville, SC

At Preferred Appliance Sales and Repair, we don’t just sell appliances—we deliver an experience. We’re growing fast and looking for an enthusiastic, people-focused Customer Satisfaction Leader to be the voice of our company and the reason our customers keep coming back.

If you're the kind of person who thrives on making people happy, pays attention to the details, and believes that communication is key to great service, this is the opportunity for you.

What You’ll Do:

Call customers the day after delivery to ensure their satisfaction

Answer incoming calls and return missed calls promptly

Respond to customer emails and website inquiries

Follow up with potential buyers to assist with their purchasing journey

Resolve customer concerns with professionalism and care

Be the bridge between our team and the customer to ensure a five-star experience every time

What We’re Looking For:

A great communicator who’s confident and friendly on the phone and in writing

Highly organized and able to juggle multiple conversations and tasks at once

Detail-oriented, dependable, and proactive

Someone who takes pride in helping others and goes the extra mile to solve problems

Experience in customer service, sales, or retail is a plus, but not required for the right person

Why Preferred Appliance?

Weekly pay

Paid time off and holiday pay

Employee discounts

Sundays off—guaranteed

Matching retirement plan

A positive, supportive team environment where your work truly matters

Growth opportunities with a company that values your contribution

This isn’t just another customer service job. This is your chance to be a key part of something bigger—a company that values people, both customers and employees alike. If you're ready to make a real impact and grow with a business that’s redefining retail and repair, we want to hear from you.

Apply today and become part of the Preferred Appliance family.