Customer Sales Support

EIS Legacy; Harahan (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

EIS Legacy is seeking a Customer Sales Support professional to streamline the sales process, assist customers at the front counter, and support sales representatives. You will manage orders, maintain records, and nurture client relationships to drive revenue.

The role is in-person in Harahan, LA, offering an hourly rate of $25. The ideal candidate has strong communication and organizational skills, can lift up to 40 lbs, and is comfortable in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 3–4 years of previous sales or customer service experience; experience in fastener/industrial supply is a plus.
• Strong communication skills with diverse customers.

Responsibilities

• Learn the company’s range of products, applications, and industries served.
• Shadow experienced sales reps during customer interactions and site visits.
• Support preparation of quotes, sales orders, and product specs.
• Build and maintain strong customer relationships to encourage repeat business.
• Process transactions accurately and provide a positive shopping experience.
• Handle inquiries, complaints, and feedback with professionalism and care.
• All other duties as assigned.

Skills

Strong communication

MS Office proficiency

Team oriented

Problem solving

Sales principles

Willingness to learn

Self-starter

Physical ability (lift 40lbs)

3-4 years sales/customer service

Industrial supply experience a plus

Education

High school diploma or equivalent; associate or bachelor's degree preferred

Tools

MS Office (Word, Excel, Outlook)

Job description

Customer Sales Support

Job Description

Hourly Rate: $25

Summary

The Customer Sales Support position will play a key role in streamlining the sales process, enhancing customer satisfaction, and driving revenue by resolving customer inquiries, supporting the front counter, and supporting sales representatives. The position serves as a vital link between the sales team and customers, by managing orders, maintaining records, and nurturing client relationships.

Essential Duties, Responsibilities, and Accountabilities

• Learn and understand the companys range of products, applications, and industries served.
• Shadow experienced sales representatives during customer interactions and site visits.
• Support the preparation of quotes, sales orders, and product specifications.
• Build and maintain strong relationships with customers, to encourage repeat business
• Process transactions accurately and efficiently, while ensuring a positive shopping experience
• Handle customer inquiries, complaints, and feedback with professionalism, tact, and care
• All other duties as assigned

Work Environment

This is a physically demanding job, that may consist of heavy lifting, in a non-climate-controlled environment, sales visits and front counter interface with customers.

Supervisory Responsibilities

This role does not have direct supervisory responsibilities.

Qualifications

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent; associate or bachelor's degree preferred
• 3 4 years of previous sales or customer service experience (experience in the fastener or industrial supply industry a plus)
• Strong communication skills with the ability to engage effectively with a diverse range of customers
• Ability to lift to 40lbs. and stand for extended periods of time
• Strong attention to detail and accuracy
• Proficiency in MS Office Suite (Word, Excel, and Outlook).
• Team-oriented, with good communication skills
• Proactive approach to problem-solving and the ability to work independently and as part of a team
• Basic understanding of sales principles and practices
• Willingness to learn and adapt in a fast-paced retail environment
• Self-starter, with a great attitude and willingness to learn

Language Skills

The candidate must have excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.

Reasoning Ability

Strong reasoning, customer service, active listening, and good interpersonal skills are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Location

In person

EIS Legacy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal employment opportunity, including veterans and individuals with disabilities.