Customer Sales Specialist

Arrow Electronics; Peabody (MA); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

401k Matching

Disability Insurance

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics is seeking a Customer Sales Specialist in Purchase, NY, to provide expert customer service and sales support to the Inside Sales Team and external partners. The role emphasizes KPI-driven performance, accurate order processing, and collaboration with test houses and suppliers.

The position requires basic Excel/Office skills and an ability to manage complex discrepancies, with a hybrid work arrangement after initial onboarding.

Qualifications

• Has developed knowledge and skills through formal training or work experience; entry-level often for those with work experience.
• Identifies problems and relevant issues in straightforward situations using standard procedures, and makes sound decisions.
• Detail oriented, organized and excellent time-management skills.
• Intermediate Microsoft Excel and Microsoft Office Suite skills required.
• New hires will be in person for 2-3 weeks onboarding; then hybrid (3 days in office, 2 remote).
• Inside sales experience is a plus.
• Knowledge of the electronics industry is a plus.

Responsibilities

• Provide expert internal and external customer service and sales support to the Inside Sales Team and outside service provider engagements.
• Assist in maintaining performance expectations to enhance Arrow's position with customers and suppliers.
• Handle more complex discrepancies, interfacing directly with OSPs, and recommend solutions and action plans to internal sales team staff.
• Heavily involved with KPI improvement, including on-time delivery and minimizing quality issues with the warehouse; manage Order to Invoice process and backlog reports.
• Completing Work Orders in Oracle and managing delivery documents to test houses; manage outbound orders for end customers with accuracy.
• Support sales team with direct sales contact and ensure follow-through on inquiries from sales, test houses, and end customers.
• Handle and assist with branch service requests (sure ship and sure receipt), RMAs, and FQRs where necessary.

Job description

Position:

Customer Sales Specialist

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide, and over 90 locations are served. A Fortune 500 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You’ll Be Doing:

• Provide expert internal and external customer service and sales support to the Inside Sales Team and outside service provider (OSP) engagements.


• Assist in maintaining performance expectations further to enhance Arrow's position within each customer and supplier.


• Will handle more complex discrepancies, interfacing directly with OSPs, and recommend solutions and action plans to internal sales team staff.


• Heavily involved with positive KPI improvement, including on-time delivery (OTD) and minimizing quality issues with the warehouse.Responsible for the Order to Invoice Process, including but not limited to Direct expedites with test houses (OSPs) and the ability to manipulate and manage account-specific backlog reports with test houses. This includes pulling data, utilizing Excel, and ensuring responses are received back in a timely manner.


• Completing Work Orders (WOs) in Oracle, including managing delivery documents to test houses (where applicable). Managed outbound orders for end customers with great accuracy and attention to detail.


• Support sales team with direct sales contact, ensuring quick and complete follow-through on inquiries from sales, test house, and end customers.


• Handle and assist with branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), and FQR (Field Quality Request) where necessary.

What Are We Looking For:

• Has developed knowledge and skills through formal training or considerable work experience. Entry-level often for those with work experience in the skill areaWorks within established procedures with a moderate degree of supervision


• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions


• Detail oriented, organized and excellent time-management skills


• Intermediate Microsoft Excel and Microsoft Office Suite skills are required


• New hires are expected to be in person for the initial 2-3 weeks of onboarding; once this period is completed, the employee will then move to hybrid (3 days in office, 2 remote)


• Inside sales experience is a plus


• Knowledge of the electronics industry is a plus

Work Arrangement

Hybrid: 3 days in office/ 2 days work from home

What’s In It For You:

At Arrow, financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance


• 401k, With Matching Contributions


• Short-Term/Long-Term Disability Insurance


• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options


• Paid Time Off (including sick, holiday, vacation, etc.)


• Tuition Reimbursement


• Growth Opportunities


• And more!

This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees)

Annual Hiring Range/Hourly Rate:

$35.96 - $43.95

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-NY-Purchase, New York (Westchester Ave)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) (https://cdn.phenompeople.com/CareerConnectResources/ARELUS/documents/EqualEmploymentOpportunityPolicy_UnitedStates_2024-1713302215740.pdf)

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.