Customer Sales & Service Representative I, Front Counter

Kinsley Power Systems; Ottumwa (IA); On-site; USD 21,697 - 23,763; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation, holidays, and flex time off

401K with generous company match

Employee discounts on Mediacom services

Education Enrichment up to $5,000 per year

Employee Wellness Program

Job summary

Kinsley Power Systems is seeking a Customer Sales & Service Representative I for the Front Counter. This role involves providing exceptional customer service by assisting customers with inquiries, billing concerns, and troubleshooting service problems. The representative will be responsible for selling Mediacom products and maintaining inventory among other duties.

Applicants should have a high school diploma and 1-3 years of relevant experience, along with strong communication skills. The position offers competitive hourly wages and comprehensive benefits including health, vision, dental insurance, and a 401K plan.

Qualifications

• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash and basic reconciliation procedures.
• Must have a valid driver’s license.

Responsibilities

• Provide exceptional customer service both in person and over the phone.
• Assist customers with product inquiries, billing issues, and troubleshooting service problems.
• Achieve sales and retention targets.

Skills

Strong communication and relationship-building skills

Ability to multitask and prioritize

Intermediate to advanced PC skills

Education

High school diploma or GED

Tools

Customer management systems

Job description

Customer Sales & Service Representative I, Front Counter

Position Overview

Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Responsibilities include selling and promoting Mediacom products and services, resolving billing concerns, processing payments, scheduling service appointments, and maintaining equipment and inventory. All tasks should align with company policies and procedures.

Company Benefits

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities

• Achieve sales and retention targets by following established departmental policies and procedures.
• Assist customers in selecting and purchasing products and services that meet their needs.
• Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.
• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.
• Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.
• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.
• Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution.
• Perform additional duties as directed by your supervisor.
• Regular attendance is required.

Position Requirements

• High school diploma or GED required.
• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash, payments, and basic reconciliation procedures.
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Intermediate to advanced PC skills required.
• Ability to stand for extended periods.
• Must have a valid driver’s license, satisfactory driver record; occasional travel to other sites within the region.
• Availability to work evenings, weekends, holidays, and overtime as necessary.
• Familiarity with data entry and customer management systems.

The salary range for this position is $15.75 - $17.25 an hour.

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.