Customer Sales & Service Representative

AccruePartners; Charlotte (NC); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Annual performance bonus

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Job summary

AccruePartners in Charlotte, NC seeks an energetic customer service/inside sales professional to help customers select products, place orders, and grow repeat business at the local branch. You will handle inbound inquiries and make outbound calls, entering orders accurately and coordinating shipping.

The role emphasizes relationship building, problem solving, and contributing to the branch’s daily success. A high school diploma is required; 2+ years of experience in a related role is expected,

Qualifications

• 2+ years of customer service and/or inside sales experience.
• Strong communication and phone skills, with an ability to build customer relationships.
• Organized and detail-oriented, able to manage multiple priorities in a fast-paced environment.
• Comfortable making outbound calls and identifying sales opportunities.
• CRM or ERP experience is a plus; telesales or warehouse experience is helpful.
• High school diploma or equivalent.
• Ability to meet the role's physical requirements (lifting up to 20 pounds).

Responsibilities

• Serve as a primary contact for customers, helping them select products and place orders with confidence.
• Ensure orders are entered accurately and shipping method assigned correctly.
• Strengthen customer relationships through responsive service and follow-through.
• Drive sales through outbound calls and cross-selling/upselling opportunities.
• Resolve customer concerns while balancing customer needs and business priorities.

Skills

Customer service

Inside sales

Phone skills

Relationship building

Organizational skills

Outbound calls

Education

High school diploma

Tools

CRM

Job description

THE TEAM YOU WILL BE JOINING

• Established, family-owned distributor with a strong presence in its industry.
• National network of branches supporting customers across the U.S.
• Provides specialized products and solutions to businesses focused on protecting public health.
• Customer-focused branch team supporting new and long-standing accounts through personalized, hands-on service.

WHAT THEY OFFER YOU

• Opportunity to build customer relationships in a role combining service, inside sales, and problem-solving.
• Company performance annual bonus.
• Comprehensive health, dental, vision, disability, and life insurance.
• 401(k) plan with company match.
• Paid time off, paid holidays, and an additional day to recognize your birthday.
• Paid parental leave.

WHERE THE LOCATION IS

• Based at the company's Charlotte, NC branch.
• Onsite role supporting daily branch operations and customer needs.
• Direct interaction with new and returning walk-in customers.
• Additional customer support and sales conducted by phone and email.

WHY THIS ROLE IS IMPORTANT

• Serve as a primary contact for customers, helping them select products and place orders with confidence.
• Ensure orders are entered accurately, documented appropriately, and assigned the right shipping method.
• Strengthen customer relationships through responsive service and consistent follow-through.
• Drive sales through outbound calls and relevant cross-selling and upselling opportunities.
• Resolve customer concerns while balancing customer needs and business priorities.

THE BACKGROUND THAT FITS

• At least 2 years of customer service and/or inside sales experience.
• Strong communication and phone skills, with a demonstrated ability to build customer relationships.
• Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable making outbound calls, identifying sales opportunities, and handling challenging conversations professionally.
• CRM or ERP experience is a plus; telesales or warehouse experience is also helpful.
• High school diploma or equivalent.
• Ability to meet the role's physical requirements, including lifting, carrying, pushing, or pulling materials up to 20 pounds.