Customer Sales & Service Representative

1100 Applied Industrial Technologies, Inc.; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Applied Industrial Technologies, Inc. is seeking a store/quotes coordinator to handle requests for quotes, orders, and lead times from customers.

You will coordinate with Parker Hannifin and other vendors, manage purchase orders, and ensure high-quality customer service across the Retail segment. The role focuses on our Parker-related retail business, serving as the primary contact for the Parker/Hannifin line, and requires strong hose and fittings knowledge, plus the ability to interpret basic

Qualifications

• Strong hose and fittings experience, preferably with Parker products.
• Ability to read basic hydraulic and pneumatic schematics.
• Excellent listening and written communication in English.
• Highly organized with attention to detail.

Responsibilities

• Assist customers with quotes, orders and lead times.
• Coordinate with vendors and internal departments for PO handling.
• Manage in-store display and stock levels for Parker products.
• Demonstrate equipment and explain functions to customers.
• Fill customer orders and fabricate hose assemblies as needed.
• Resolve customer complaints within approved authority.

Skills

hose & fittings experience

interpret hydraulic & pneumatic schem.

customer service skills

English communication

Education

High School Diploma or equivalent

Job description

POSITION SUMMARY

Receives requests for quotes, orders and lead times from customers; makes quotations on standard and custom items, writes orders, and relays pertinent information to customers. Coordinates with vendors as well as other internal departments in handling purchase orders and providing service to customers. Focus on Retail Business to generate revenue and will be the primary contact for our Vendor, Parker Hannifin, to manage the Retail side of our business.

ESSENTIAL FUNCTIONS

• Should have strong hose and fittings experience preferably with Parker products.
• Understand performance characteristics of hydraulic and pneumatic hose products in order to ensure proper selection of replacement parts.
• Have the ability to interpret hydraulic and pneumatic system schematics at a basic level in order to ensure proper selection of replacement parts.
• Have the ability to interpret hydraulic and pneumatic system schematics at a basic level in order to acceptance of a product.
• Place new merchandise on display; keep the Parker store neat, clean and well stocked.
• Demonstrate equipment to customers and explain functions of equipment.
• Fill customer orders from stock.
• Determine replacement parts, according to inspections of old parts, customer requests, or customers' descriptions of needs.
• Receive and fill telephone orders for parts, install and recommend connector solutions to customers in their facilities.
• Works with Credit Department.
• Specify and fabricate hose assemblies using the onboard facilities provided.
• Resolves customer complaints within their authority range.
• Prioritizes and assigns work and other duties as necessary.

POSITION QUALIFICATIONS - SKILLS AND ABILITIES

• Ability to take care of the customers' needs while following company procedures.
• Skills to effectively present information publicly.
• Ability to accept responsibility and account for his/her actions.
• Proper listening, oral and written skills and command of the English language.
• Capacity to perform work accurately and thoroughly.
• Must possess a high degree of organization.
• Ability to pay attention to details.
• Ability to actively attend to, convey, and understand the comments and questions of others.

Education: High School Graduate or equivalent, advanced hydraulic degree

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.