Customer Sales & Service Rep I - Hardscape

SiteOne Landscape Supply; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Sales & Service Representative, where your passion for customer service will shine! In this role, you'll engage with both commercial and residential customers in the green industry, providing exceptional service and building strong relationships. With a focus on continuous improvement and teamwork, you'll have the opportunity to grow sales and implement new technologies that enhance business performance. This role is perfect for those who thrive in a dynamic environment and are eager to learn and adapt. Enjoy a supportive workplace with numerous perks and the chance for career advancement!

Benefits

Weekly Paychecks with DailyPay

Medical, Dental and Vision plans

Paid Time Off

401k with company match

Tuition Reimbursement

Company Apparel and Work Boot Vouchers

Paid Training and Business Certifications

Free Counseling Services

Life Insurance

Product Discounts

Qualifications

• 1+ year experience in retail or wholesale setting preferred.
• Knowledge of hardscapes and excellent customer service skills required.

Responsibilities

• Deliver exceptional customer service to all SiteOne customers.
• Manage strong customer relationships and assist with their needs.
• Prepare inventory orders for customer pick up or delivery.

Skills

Customer Service Skills

Hardscape Knowledge

Inventory Management

Green Industry Knowledge

Ability to Lift 50 Pounds

Quick Decision Making

Willingness to Learn

Education

High School Diploma or Equivalent

Job description

Company Overview

SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.

SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.

Position Overview

Our Customer Sales & Service Representatives are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.

What you’ll do:

1. Demonstrate exceptional customer service to all SiteOne customers
2. Cultivate and manage strong relationships with customers
3. Assist customers with their questions and needs, either in person, via the phone or through online ordering
4. Pull and prepare inventory orders for customer pick up or delivery
5. Proactively identify and capitalize on opportunities to grow sales with current and potential customers
6. Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance.
7. Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.

Skills We Are Seeking

1. Minimum of 1 year experience in a retail or wholesale setting, preferred
2. Hardscape knowledge required
3. Excellent customer service skills
4. Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
5. Ready and willing to learn and adopt new technologies and ways of working
6. Ability to think quickly and make sound decisions
7. Inventory management experience helpful
8. Must be able to lift a minimum of 50 pounds
9. High school diploma or equivalent preferred

Perks:

1. Weekly Paychecks with DailyPay available!
2. Competitive Compensation
3. Medical, Dental and Vision plans
4. Paid Time Off, Paid Holidays
5. 401k with company match
6. Tuition Reimbursement
7. Lucrative Associate Referral Program
8. Company Apparel and Work Boot Vouchers
9. Opportunity for Advancement
10. Paid Training and Business Certifications Available
11. Free Counseling Services/Employee Assistance Program
12. Life Insurance and Short- and Long-Term Disability Insurance
13. Product Discounts
14. Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.