Customer Sales & Service Rep I - Hardscape

SiteOne Landscape Supply; Columbus (OH); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate Customer Sales & Service Representatives to join their team. In this dynamic role, you will engage with both commercial and residential customers, delivering exceptional service and support. Your expertise in hardscapes and the green industry will be invaluable as you assist customers with their inquiries and manage inventory. This role offers a vibrant work environment where you can grow and thrive, with numerous opportunities for advancement and professional development. Join a company that values its associates and provides a rewarding experience in the landscaping sector.

Benefits

Weekly Paychecks with DailyPay available

Competitive Compensation

Medical, Dental and Vision plans

Paid Time Off, Paid Holidays

401k with company match

Tuition Reimbursement

Lucrative Associate Referral Program

Company Apparel and Work Boot Vouchers

Opportunity for Advancement

Paid Training and Business Certifications Available

Free Counseling Services/Employee Assistance Program

Life Insurance and Disability Insurance

Product Discounts

Most Branches never work Sundays

Qualifications

• 1+ year experience in retail or wholesale preferred.
• Knowledge of hardscapes and excellent customer service skills.

Responsibilities

• Deliver exceptional customer service to all SiteOne customers.
• Cultivate strong relationships and assist customers with their needs.

Skills

Customer Service Skills

Hardscape Knowledge

Green Industry Knowledge

Inventory Management

Ability to Lift 50 Pounds

Quick Decision Making

Willingness to Learn

Education

High School Diploma or Equivalent

Job description

Company Overview

SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.

SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.

Position Overview

Our Customer Sales & Service Representatives are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.

What you’ll do:

1. Demonstrate exceptional customer service to all SiteOne customers
2. Cultivate and manage strong relationships with customers
3. Assist customers with their questions and needs, either in person, via the phone or through online ordering
4. Pull and prepare inventory orders for customer pick up or delivery
5. Proactively identify and capitalize on opportunities to grow sales with current and potential customers
6. Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance.
7. Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.

Skills We Are Seeking

1. Minimum of 1 year experience in a retail or wholesale setting, preferred
2. Hardscape knowledge required
3. Excellent customer service skills
4. Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
5. Ready and willing to learn and adopt new technologies and ways of working
6. Ability to think quickly and make sound decisions
7. Inventory management experience helpful
8. Must be able to lift a minimum of 50 pounds
9. High school diploma or equivalent preferred

Perks:

1. Weekly Paychecks with DailyPay available!
2. Competitive Compensation
3. Medical, Dental and Vision plans
4. Paid Time Off, Paid Holidays
5. 401k with company match
6. Tuition Reimbursement
7. Lucrative Associate Referral Program
8. Company Apparel and Work Boot Vouchers
9. Opportunity for Advancement
10. Paid Training and Business Certifications Available
11. Free Counseling Services/Employee Assistance Program
12. Life Insurance and Short- and Long-Term Disability Insurance
13. Product Discounts
14. Most Branches never work Sundays!