Customer Sales & Service Associate – New Ulm

Nuvera Communications, Inc.; New Ulm (MN); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical and NICE Healthcare

Dental, Vision, and Cancer Insurance

Flexible Spending & Health Savings

Job summary

Nuvera Communications, Inc. in Minnesota is seeking a Customer Sales & Service Associate to identify residential needs and provide solutions and support for our customers' diverse requirements.

You will convert leads into sales opportunities while raising awareness of all products and services we offer. The role emphasizes handling inbound calls, walk-in traffic, and proactive outreach to residential customers, with an emphasis on customer care and post-sale administration.

Qualifications

• 1 year of sales or customer service experience with demonstrated knowledge in the use and understanding of cellular, computers, and basic internet technology.

Responsibilities

• Provide call center services, receive inbound calls, and conduct outbound calling campaigns
• Provide customer care for walk-in traffic and retail sales
• Proactive sales to our residential customers
• Administrative duties following the sale of products and/or services

Skills

Customer service experience

Job description

A Customer Sales & Service Associate will identify the needs of residential customers and provide solutions and support for our customers’ diverse needs. This position will convert leads into sales opportunities while creating customer awareness of the benefits and all the products and services we offer.

Key responsibilities of the role include:

• Provide call center services, receive inbound calls, and conduct outbound calling campaigns
• Provide customer care for walk-in traffic and retail sales
• Proactive sales to our residential customers
• Administrative duties following the sale of products and/or services

Preferred Experience:

• 1 year of sales or customer service experience with demonstrated knowledge in the use and understanding of cellular, computers, and basic internet technology

Wage:

The wage range for this position is $18.27 – $27.88 per hour with aVariable Compensation Plan, based on education, certifications, and experience.

Employee Benefits:

• Medical and NICE Healthcare
• Dental, Vision, and Cancer Insurance Options
• Flexible Spending & Health Savings Accounts