Customer Sales Manager, Family Dollar and Dollar Tree

Kraft Heinz Company; Pennsylvania; Remote; USD 102,000 - 128,000; Full time

Job summary

A leading company seeks a Customer Sales Manager to oversee refrigerated and frozen categories, managing $60M in revenue. The role involves building partnerships, driving sales, and achieving growth objectives while working remotely. Ideal candidates have strong customer management skills and experience in account management.

Benefits

Healthcare

401k

Life Insurance

Disability Benefits

Employee Assistance Program

Qualifications

• Proven experience in managing a book of business over $30 million.
• Ability to work autonomously and manage multiple stakeholders.

Responsibilities

• Build strategic partnerships and drive net sales.
• Achieve New Item Authorization and Distribution goals.
• Own P&L and Revenue Forecast through promotional objectives.

Skills

Customer Management

Account Management

Negotiation

Analytical Skills

Interpersonal Skills

Tools

Microsoft Office

Sales Systems

Job description

Job Description

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!

This Customer Sales Manager (CSM) position embodies that ambition, owning & being responsible for the refrigerated and frozen categories, with a selling execution of $60M in revenue across two customers: Family Dollar and Dollar Tree. As a vital member of the Value Channel Customer Business Team (CBT), the CSM acts as the liaison between Kraft Heinz and the Customer, leading all selling activities and driving efforts to improve net sales (NSV) and profit (CMA). The role involves building strategic partnerships, delivering revenue and share objectives, pursuing growth strategies, providing category management expertise, and ensuring the implementation of sales plans and shelving objectives.

Essential Functions & Responsibilities

1. Effectively partner with the customer, building rapport at all levels to understand their business, marketplace, and foster positive growth.
2. Achieve New Item Authorization goals, Distribution goals, & Base Business Objectives: Revenue and Share Growth, Authorizations, Distribution, Optimal Shelving.
3. Own P&L, Revenue Forecast & Trade Balance through promotional revenue objectives by tactic, price point, Drive Period & Selling Event, while implementing Kraft Heinz pricing strategies.
4. Maintain files and business documentation detailing transactions (promo calendars, authorization lists, etc.).

Expected Experience & Required Skills

• Ability to work autonomously within a CBT framework, planning, organizing, and prioritizing effectively.
• Proven experience in customer management, account management, or retail sales management for a CPG company managing a book of business over $30 million.
• Ability to manage multiple stakeholders from customer teams simultaneously.
• Experience in cross-functional partnership and influence with Customer Service, Customer Excellence, and Category Leadership, proactively bringing insights and opportunities to the customer.
• Forecasting expertise and financial acumen to plan and understand P&L impacts of distribution and mix changes.
• Strong customer-first mentality for effective management and selling to achieve objectives.
• Excellent interpersonal skills (written, verbal, presentation) with negotiation and influence capabilities.
• Proficiency in Microsoft Office and proprietary sales systems such as Compass, IRI, Spark, etc.
• Strong analytical skills with experience using syndicated or ambiguous data to develop business plans and influence customer category objectives.
• Willingness to travel 10-20% to customer locations, including Chesapeake, VA.

Work Environment & Schedule

This is a remote-based role, performed from a home office, requiring a salaried, exempt schedule to meet customer and internal expectations.

Physical Requirements

• Willingness to drive and travel as needed.
• Operate a computer and view screens for approximately 100% of the work schedule.

This job description may evolve; duties can change or be added with or without notice.

Our Total Rewards include programs supporting our diverse workforce and their families, aligned with Kraft Heinz’ values.

Salary Range: $102,100 - $127,600

Bonus: Performance-based, as per plan terms.

Compensation varies based on internal equity, geographic region, knowledge, skills, and experience.

Benefits: Healthcare, protection, savings plans, and flexible wellbeing programs tailored to employee needs.

Wellbeing Programs: Physical, social, emotional, and financial wellbeing initiatives, including medical, dental, vision, PTO, holidays, leave, recognition, training, Employee Assistance Program, 401k, life insurance, and disability benefits.

Location: Employee's home, nationwide.

Kraft Heinz is an Equal Opportunity Employer, committed to diversity and inclusion. Applicants requiring accommodations can contact [e-mail].