Customer Sales and Service Representative

Verizon Communications; Roanoke (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

Join an innovative team that empowers individuals to thrive in their careers. In this role, you will leverage your exceptional sales and customer service skills to deliver outstanding experiences for customers. As part of a forward-thinking company, you'll be at the forefront of technology, helping customers connect with what matters most. With a focus on personal growth and teamwork, this is an opportunity to make a real impact while enjoying the flexibility of remote work. If you are driven by meeting sales goals and building relationships, this position is perfect for you.

Qualifications

• Consultative salesperson with a passion for customer service.
• Ability to juggle multiple priorities and diffuse sensitive situations.

Responsibilities

• Answer incoming calls and respond to customer requests.
• Identify customer needs and proactively offer products.
• Investigate and resolve customer inquiries and disputes.

Skills

Customer Service Skills

Sales Skills

Communication Skills

Problem Solving

Education

Related Associate Degree

2+ years relevant experience

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

With your superior sales and customer service skills and excitement for technology, you’ll deliver an exceptional customer experience to go along with America’s fastest and most reliable network! Customers rely on us. When they have questions or issues, you’ll be there.

When you join Verizon…

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Your responsibilities will include, but are not limited to:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.

• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers.

• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.

• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.

• Responding to requests from customers about Verizon products and services.

• Verifying service order accuracy and completeness and making corrections/changes, as needed.

• Negotiating the collection of overdue bills.

• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

• Managing various systems and work tools while engaging on the phone with customers.

What we’re looking for…

You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you’ll help our customers stay connected to what matters the most.

Even better if you have:

• Related Associate Degree or 2+ years’ relevant experience.

• Customer Service call center experience.

• Previous collections experience.

• Experience with selling products and services.

• Customer service skills.

• Demonstrated ability to communicate with detail and precision.

You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

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Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

37.5

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.