Customer Sales and Service Representative

LGG Industrial; La Porte (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid vacation, holidays and sick time

Job summary

LGG Industrial is seeking a Customer Sales and Service Representative in La Porte, TX. You will support branch managers and sales reps, handle inquiries, quotes, and account follow-ups, and maintain strong customer relationships in a fast-paced environment.

The role requires 1+ year of B2B customer service, basic math skills, and proficiency with MS Word/Excel and ERP systems. On-site duties include occasional warehouse visits and safety adherence.

Qualifications

• Minimum 1 year B2B customer service experience.
• High School Diploma or Equivalent.
• Proficient computer skills including MS Word, Excel, and email.
• Familiarity with ERP systems is a plus.
• Ability to work nights and weekends as required.

Responsibilities

• Provide direct support to branch managers and sales reps.
• Process inquiries and generate sales quotes.
• Assist AR with new accounts and collections follow-up.
• Monitor delivery dates and expedite as needed.
• Maintain accurate account activity and customer records.
• Support internal/external customers with technical/service queries.

Skills

Customer service

Communication

Multitasking

Math

MS Word

MS Excel

ERP system

Team collaboration

Education

High School Diploma or Equivalent

Tools

ERP System

Job description

Customer Sales and Service Representative### Customer Sales and Service RepresentativeApply: Houston, TX: Full time: Posted 2 Days Ago: R0011113**LGG INDUSTRIAL**LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com **ABOUT THIS OPPORTUNITY****Role Profile****Position:**Customer Sales and Service Representative**Job Location:** La Porte, TX (Leader Gasket)**Job Type:** Full-Time**Status:** Non-Exempt **Summary of the Role**The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective Leader Gasket/LGG Industrial customers to ensure that the Branch is able to meet its growth targets. **Responsibilities*** Must maintain 100% commitment to safety policies and procedures* Partners with Sales Representatives to provide sales quotes* Processes incoming inquiries into company sales system* Quotes customers using working knowledge of product* Successfully achieves budgeted Branch sales goals* Assists A/R personnel in creating and establishing new accounts and follows up on collections* Coordinates with Sales Representatives and Branch management to keep account activities updated* Monitors delivery date commitments and expedites where appropriate* Monitors customer specific inventory for sales order fulfillment* Builds and maintains strong internal and external relationships* Provides technical/service support to account management, branch management and internal and external customers* Perform other duties as trained and qualified for **Skills and Abilities*** Possess excellent customer service skills* Ability to interact with customers and team-members in a professional manner* Ability to work independently* Ability to work in a fast-paced environment* Ability to multitask and prioritize responsibilities* Must have excellent communication skills, both oral and written* Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure* Must be able to perform calculations using whole numbers, fractions, and decimals.* Moderate computer skills including MS Word, Excel, internet, customer portals and email* Must be able to successfully utilize the company software **Minimum Qualifications*** Minimum of 1 year Business to Business Customer Service Experience* High School Diploma or Equivalent* Must be 18 years of age or older* Moderate computer skills including MS Word, Excel, internet, customer portals and email* Ability to perform basic math* Reliable transportation is a must* Ability to work nights and weekends, as required* Ability to work overtime, as required* Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law) **Preferred Qualifications*** 1-3 years of customer service experience in industrial distribution* Previous experience utilizing an ERP system* Product knowledge in hose, gasket and conveyor systems a plus **Physical Requirements and Work Environment**This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.* Ability to work in a stationary position for extended periods of time.* Frequent operation of a computer, keyboard, mouse, and other standard office equipment.* Ability to comprehend and follow instructions and safety procedures.* Ability to read, write and communicate in English* Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.* Ability to respond to safety signals, alarms, and verbal instructions.* Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.* Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. **Total Rewards*** Competitive compensation plan, with a bonus potential* Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire* 401k with company match* Paid vacation, holidays and sick time **Equal Opportunity Employer** It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. We will be accepting applications for this role through November 4, 2026.