Customer Sales and Service Representative

Branham Corp; La Porte (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Bonus potential

Job summary

LGG Industrial in La Porte, TX is seeking a Customer Sales and Service Representative to support the Leader Gasket/ LGG Industrial team. You will assist branch managers and sales reps by handling inquiries, preparing quotes, processing orders, and helping meet growth targets while ensuring accuracy and customer satisfaction.

You must deliver excellent service, communicate clearly, multitask in a fast-paced setting, and collaborate across departments to maintain on-time deliveries.

Qualifications

• Minimum of 1 year B2B customer service experience.
• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Moderate computer skills including MS Word, Excel, internet, portals and email.
• Ability to perform basic math.
• Reliable transportation is a must.
• Ability to work nights and weekends as required.
• Ability to work overtime as required.
• Background checks and drug screening may be required.

Responsibilities

• Maintain 100% commitment to safety policies and procedures.
• Partner with Sales Representatives to provide sales quotes.
• Process incoming inquiries into the company sales system.
• Quote customers using knowledge of products.
• Help achieve budgeted Branch sales goals.
• Assist A/R in creating new accounts and follow up on collections.
• Coordinate with Sales Representatives and Branch management to keep account activities updated.
• Monitor delivery date commitments and expedite where needed.
• Monitor customer inventory for sales order fulfillment.
• Build and maintain relationships with internal and external customers.
• Provide technical/service support to account management and customers.
• Perform other duties as trained and qualified for.

Skills

Customer service

Professional communication

Independent work

Fast-paced environment

Multitasking

Written communication

Mathematical calculations

MS Word/Excel

Computer literacy

Company software

Education

High School Diploma

1 year B2B customer service

Tools

ERP system

Job description

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture.

For more information, please visit www.lggindustrial.com

ABOUT THIS OPPORTUNITY

Role Profile Position: Customer Sales and Service Representative Job Location: La Porte, TX (Leader Gasket) Job Type: Full-Time Status: Non-Exempt

Summary of the Role The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective Leader Gasket/LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures
• Partners with Sales Representatives to provide sales quotes
• Processes incoming inquiries into company sales system
• Quotes customers using working knowledge of product
• Successfully achieves budgeted Branch sales goals
• Assists A/R personnel in creating and establishing new accounts and follows up on collections
• Coordinates with Sales Representatives and Branch management to keep account activities updated
• Monitors delivery date commitments and expedites where appropriate
• Monitors customer specific inventory for sales order fulfillment
• Builds and maintains strong internal and external relationships
• Provides technical/service support to account management, branch management and internal and external customers
• Perform other duties as trained and qualified for

Skills and Abilities

• Possess excellent customer service skills
• Ability to interact with customers and team-members in a professional manner
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize responsibilities
• Must have excellent communication skills, both oral and written
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
• Must be able to perform calculations using whole numbers, fractions, and decimals.
• Moderate computer skills including MS Word, Excel, internet, customer portals and email
• Must be able to successfully utilize the company software

Minimum Qualifications

• Minimum of 1 year Business to Business Customer Service Experience
• High School Diploma or Equivalent
• Must be 18 years of age or older
• Moderate computer skills including MS Word, Excel, internet, customer portals and email
• Ability to perform basic math
• Reliable transportation is a must
• Ability to work nights and weekends, as required
• Ability to work overtime, as required
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Preferred Qualifications

• 1-3 years of customer service experience in industrial distribution
• Previous experience utilizing an ERP system
• Product knowledge in hose, gasket and conveyor systems a plus

Physical Requirements and Work Environment

This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to work in a stationary position for extended periods of time. Frequent operation of a computer, keyboard, mouse, and other standard office equipment. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to respond to safety signals, alarms, and verbal instructions. Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.

Total Rewards

Competitive compensation plan, with a bonus potential

Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire

401k with company match

Paid vacation, holidays and sick time

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.

Because we need you just as much as you need us.

Together we are unbeatable!

Opportunities for growth! LGG Industrial is growing and has room for enthusiastic, motivated employees to grow with it.

LGG Industrial gives employees the opportunity to develop themselves, at both the professional and personal level.

Dynamic! LGG Industrial is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation.

Challenges and innovation! Working at LGG Industrial means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual.

Being part of a strong team! LGG Industrial is constantly working on a corporate culture where people take center stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared.

As an LGG Industrial employee, you form part of a winning team; a team that helps keep LGG Industrial the undisputed market leader in its field.

Work placement, traineeship opportunities for students! We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at LGG Industrial offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organization with a friendly and open work climate need look no further than LGG Industrial.