Customer Sales and Order fulfillment Representative

HEICO; Mount Juliet (TN); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

HEICO is seeking a Customer Sales & Order Fulfillment Representative in Mount Juliet, TN to manage the complete order lifecycle from quotation to shipment. You will serve domestic and international customers, coordinate with internal teams, and prepare repair quotations to drive growth.

The role emphasizes strong customer service, multi-tasking, and proficiency with Excel and MS Office in a fast-paced, collaborative environment.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel.
• Strong organizational skills and attention to detail.
• Problem-solving mindset; able to work independently and collaboratively.

Responsabilités

• Serve as primary contact for domestic and international customers.
• Respond to requests for quotations by providing pricing and delivery information.
• Manage customer orders from quote to shipment for timely fulfillment.
• Receive and process parts for repair and coordinate with customers and internal units.
• Provide regular order updates and status reports to customers.
• Prepare detailed repair quotations and obtain approvals.
• Develop new customer opportunities and maintain relationships.
• Troubleshoot and resolve customer concerns professionally.
• Generate ad hoc reports using proprietary software and Excel.
• Maintain documentation and organize files for compliance with audits.
• Collaborate with cross-functional teams to ensure service and efficiency.

Connaissances

Customer service

Communication

Time management

Attention to detail

Problem-solving

Formation

Associate's or Bachelor's degree in Business/Finance or related field

Outils

Microsoft Excel

Order management software

CRM software

Description du poste

Customer Sales & Order Fulfillment Representative

Location: Aero Design, Mt Juliet, TN

Job Type: Full-Time Hourly

Position Summary

We are seeking a customer-focused and detail-oriented Customer Sales & Order Fulfillment Representative to serve as the primary point of contact for our customers. This role is responsible for managing all aspects of the customer order process for both new and overhauled parts, from the initial quotation through order fulfillment and shipping.

The ideal candidate will support new business development, maintain strong customer relationships, and resolve customer inquiries and issues. This position is designed for an intermediate-level sales professional seeking to expand their product knowledge and market expertise within a dynamic, customer-driven environment.

Key Responsibilities

• Serve as the primary contact for a diverse portfolio of domestic and international customers.
• Respond to customer requests for quotations by providing pricing and delivery information via phone, email, and other communication channels.
• Manage customer orders from quote through shipment, ensuring timely and accurate fulfillment.
• Receive and process parts for repair and coordinate with customers and internal business units regarding delivery schedules and order exceptions.
• Provide regular order updates and status reports to customers.
• Prepare detailed repair quotations and proactively follow up with customers to obtain approvals.
• Support business growth by developing new customer opportunities and maintaining existing customer relationships.
• Troubleshoot and resolve customer concerns in a professional and timely manner.
• Generate ad hoc reports using proprietary software and Microsoft Excel.
• Maintain accurate documentation and organize files in compliance with regulatory and audit requirements.
• Collaborate with cross-functional teams to ensure exceptional customer service and operational efficiency.

Qualifications

Required

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong organizational skills and attention to detail.
• Problem-solving mindset with the ability to work independently and collaboratively.

Preferred

• Associate's or Bachelor's degree in Business, Finance, or a related field.
• Experience in sales, customer support, order management, or account coordination.
• Knowledge of the Maintenance, Repair, and Overhaul (MRO) industry.
• Experience working with domestic and international customers.
• Familiarity with aerospace, aviation, manufacturing, or technical products is a plus.

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth and advancement
• Collaborative team environment
• Exposure to global customers and industry-leading products