Customer Risk Strategy

Column; San Francisco (CA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision plans

Family planning and fertility benefits

Post-tax monthly rent subsidy

Flexible time-off policy

Paid parental leave

Annual reimbursements for backup childcare

Catered lunches and dinners

Commuter benefits

Regular team building events

Job summary

Column is seeking a Customer Risk Strategy Manager based in San Francisco. This role involves overseeing fintech partnerships, evaluating expansion strategies, and driving process efficiencies within a high-growth environment. Ideal candidates exhibit strong problem-solving skills, attention to detail, and have 2+ years of relevant experience in consulting or financial services. A hands-on approach is necessary as you will directly influence business outcomes that deepen relationships with fintech partners.

Qualifications

• 2+ years of experience in high-growth environments, including management consulting or financial services.
• Ability to quickly master new situations and solve problems effectively.
• Disciplined management of complex workstreams across multiple teams.

Responsibilities

• Manage oversight of Column’s Fintech Partners.
• Evaluate partnership expansions in collaboration with the business team.
• Architect new processes to improve efficiency as the partnership expands.
• Deliver high-impact metrics and briefings to senior leadership and the Board.

Skills

High-growth environments

Problem-solving

Attention to detail

Cross-functional collaboration

Job description

About Column

For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and affirm, and have seen this problem firsthand — builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve.

At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us!

The opportunity

We’re looking for a high performing business athlete to join our Customer Risk Strategy team! You don’t need to be an expert on banking or risk on day one - we are seeking a driven candidate ready to disrupt financial services and willing to utilize their highly strategic, operational, and product-oriented mindset to help Column deepen its relationships with its fintech partners. In this role you will manage our forward-thinking, strategic, and highly efficient risk programs (a critical differentiator for Column). This is a unique entry point into a high-growth fintech company, where you’ll command a level of influence that few other roles can offer.

This role is for someone who thrives on taking ownership, blending strategic problem-solving with hands‑on execution. Every project you lead will directly influence our ability to grow Column's business relationships so they remain strong and resilient.

This role will report directly to our Head of Regulatory Affairs and will partner closely with leaders across engineering, business, legal, compliance, operations, and go‑to‑market teams. This role is based in‑person at our Presidio office in San Francisco (3‑4 days/week).

What you’ll do

• Manage oversight of Column’s Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation.

• Evaluate partnership expansions. Work with our business team to manage fintech partnership expansions, collaborating with internal SMEs to evaluate and document key risk and compliance considerations.

• Architect new processes: Identify inefficiencies and build new, high‑velocity processes as our partnership footprint expands.

• Drive intelligence and reporting: Deliver high‑impact metrics and briefings to senior leadership and the Board of Directors, providing the data needed to make critical business decisions.

What you’ll need to be successful

• 2+ years of experience in high-growth environments, including management consulting, financial regulatory agency, financial services and/or fintech

• Ability to jump into new situations, master them quickly, and solve problems with minimal friction

• Disciplined approach to managing complex workstreams and the ability to navigate high‑pressure priorities across multiple teams and projects

• Scrappy, roll‑up‑your‑sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business

• Attention to detail and a commitment to accuracy

• Familiarity with the banking and fintech industries is preferred, but not required - an interest in finance, risk, and technology, however, is a must

• Excitement about working in a fast‑paced, deeply cross‑functional space

What you’ll get from us:

• Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
• Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
• Up to $2,000 (post‑tax) monthly rent subsidy for employees living within 2 miles of Column’s office
• FSA and HSA account options to enable use of pre‑tax money for medical and dependent care expenses
• 401k plan, including self‑directed brokerage options
• Flexible time‑off policy - take the time off that you want and need to relax and recharge
• 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
• Up to $4,500 in annual reimbursements for backup childcare
• Catered lunches and dinners for SF employees
• Commuter benefits, including paid transportation to‑and‑from the office
• Regular team building events, including annual offsite

Pay transparency:

Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

The annual base salary range for this role is $115,000 - $130,000 + equity.

We look forward to hearing from you

Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply.

If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to [e-mail].

We participate in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program here.