Customer Returns Associate - Stoughton, MA

U.S. Electrical Services, Inc.; Stoughton (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Rx coverage

Paid Parental Leave

TeleMedicine

Matching 401(k)

Company-paid Life Insurance + AD&D

Supplemental Life Insurance

Short and Long Term Disability

Flexible Spending Accounts

Employee Assistance Program (EAP)

Voluntary benefits including identity‑

Job summary

U.S. Electrical Services, Inc. (USESI) in Stoughton, MA is seeking a Customer Returns Associate to accurately process customer returns, non-stock materials, and vendor-defective inventory in a fast-paced warehouse environment.

This full-time role requires strong attention to detail, ability to multitask, and reliable teamwork. Forklift experience is a plus; training will be provided. Competitive benefits are offered.

Qualifications

• High school diploma, GED, or equivalent required.
• Prior warehouse, receiving, inventory, or returns experience strongly preferred.
• Ability to lift up to 50 lbs and perform physical warehouse tasks.

Responsibilities

• Inspect customer-returned material to verify product, quantity, condition, and eligibility for return to stock.
• Receive and process approved customer returns accurately and in a timely manner.
• Return eligible material to the appropriate inventory or warehouse location to maintain accurate product flow and availability.
• Identify damaged, defective, incorrect, or non-returnable material and route it appropriately for resolution.
• Manage the handling and disposition of customer non-stock material.
• Process and organize vendor-defective inventory for disposition or return.
• Maintain documentation and system transactions for returns and inventory movement.
• Research discrepancies involving returned material, quantities, or inventory status.
• Coordinate with warehouse, sales, purchasing, and other teams to resolve issues.
• Safely operate forklifts and other warehouse equipment as needed.

Skills

Attention to detail

Multitasking

Team player

Basic math

Education

High School Diploma or GED

Tools

Forklift

Job description

Empower your Future at the Nation's Largest Independent Electrical Distributor!

Customer Returns Associate

At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.

USESI is looking for a motivated and detail-oriented Customer Returns Associate to join our team. This position will be located in our Stoughton, MA location.

This role is responsible for the accurate and timely processing of customer returns, customer non-stock materials, and vendor-defective inventory. The ideal candidate is organized, able to manage multiple priorities, and comfortable moving material efficiently in a fast-paced warehouse environment.

Job Type: Full-time

Key Responsibilities

• Inspect customer-returned material to verify product, quantity, condition, and eligibility for return to stock.
• Receive and process approved customer returns accurately and in a timely manner.
• Return eligible material to the appropriate inventory or warehouse location to maintain accurate product flow and availability.
• Identify damaged, defective, incorrect, or otherwise non-returnable material and route it appropriately for resolution.
• Manage the physical handling and process control of customer non-stock material to ensure items are properly identified, tracked, and dispositioned.
• Process and organize vendor-defective inventory, including identifying, separating, labeling, and staging material for appropriate disposition or vendor return.
• Maintain accurate documentation and system transactions associated with returns, defective material, and inventory movement.
• Research and communicate discrepancies involving returned material, quantities, product condition, or inventory status.
• Coordinate with warehouse, sales, purchasing, and other internal teams as needed to resolve return and inventory issues.
• Safely operate forklifts and other warehouse equipment to move, stage, and store material.
• Prioritize multiple tasks and move material efficiently while maintaining accuracy in a fast-paced warehouse environment.
• Maintain clean, organized, and clearly identified return and defective-material areas.
• Follow all company safety procedures, inventory controls, and warehouse operating standards.
• Assist with general warehouse and inventory-related responsibilities as business needs require.

Qualifications and Skills

• High school diploma, GED, or equivalent required.
• Prior warehouse, receiving, inventory, or returns experience strongly preferred.
• Forklift experience preferred; training will be provided as needed.
• Strong attention to detail with the ability to accurately inspect, identify, and process material.
• Ability to multitask, prioritize workload, and work efficiently in a fast-paced warehouse environment.
• Basic computer, math, reading, and documentation skills.
• Ability to identify discrepancies and communicate issues clearly to the appropriate team.
• Ability to lift up to 50 lbs. and perform physical warehouse tasks throughout the workday.
• Comfortable working in variable warehouse conditions and operating material-handling equipment.
• Dependable, organized, and able to work independently while contributing to a team environment.

Benefits

• Medical, Dental, Vision, Rx coverage
• Paid Parental Leave
• TeleMedicine
• Matching 401(k)
• Company-paid Life Insurance + (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.

USESI is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please contact the Human Resources department at [e-mail].

Location(s)

100 Campanelli Pkwy, Stoughton, Massachusetts 2072, United States

Pay Range

20-23 USD