Customer Return Representative - FT

Avis Budget Group International; Santa Ana (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bi-weekly hourly wage (New York and PR

On-the-job training

Paid time off

Medical, dental and other insurance

Flexible spending account for transit/

401k retirement benefits

Employee discounts on car rental and购买

Job summary

Avis Budget Group is hiring for an airport-side rental return associate in Santa Ana, CA. You will greet customers, collect keys, and log mileage and vehicle condition while ensuring smooth check-in and preparing cars for the next rental.

The role emphasizes friendly service, accuracy in processing, and teamwork in an outdoor setting; valid driver's license and ability to stand/walk are required. Training provided, with benefits for full-time/part-time status.

Qualifications

• Valid Driver’s License required.
• Basic computer skills (typing, data entry) preferred.
• Strong verbal communication is essential.
• Customer service experience appreciated.
• Willingness to work outdoors and stand/move around the lot.
• Flexible to work all shifts.
• Must be able to stand, walk, and drive a variety of vehicles.

Responsibilities

• Assist customers returning rental vehicles, greet customers, secure keys, and record mileage, fuel levels, and vehicle condition.
• Check cars into the computer system and ensure accurate processing for the next rental.
• Provide professional, friendly customer service throughout the process.

Skills

Driver's license

Basic computer skills

Verbal communication

Customer service

Outdoor work

Shift flexibility

Mobility/standing

Job description

$17.25/HourShift Premium may Apply We’re hiring immediately! Do you enjoy working outdoors and helping customers complete their experience on a positive note? If you’re friendly, dependable, and take pride in providing great service, join the Avis Budget Group team at our airport locations.

In this role, you’ll be a key part of the return process—helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental.

What You’ll Do:

In this outdoor role, you will assist customers as they return their rental vehicles. This includes greeting customers, securing keys, recording mileage, fuel levels, and vehicle condition, and checking cars into our computer system. You will also help ensure vehicles are processed efficiently and accurately, all while delivering professional, friendly customer service.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training to learn our business and build your skills
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Enjoyment of working with customers and providing great service
• Willingness to work outdoors
• Flexibility to work all shifts
• Must be able to stand, walk, or move throughout the rental lot, enter and exit vehicles for prolonged periods, and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail or customer service experience is a bonus

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Santa AnaCaliforniaUnited States of America