Customer Return Representative - FT

Avis Budget Group; Portland (OR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Bi-weekly hourly wage (New York and PR

On-the-job training

Paid time off

Medical, dental and other insurance

Flexible spending account for transit/

Retirement benefits (401k)

Employee discounts

Job summary

Avis Budget Group in Portland, OR is hiring for an outdoor Return Agent to help customers at our airport locations. You’ll greet customers, collect keys, record mileage and fuel, and check vehicles into our system while delivering friendly service.

The role emphasizes moving vehicles through the return process efficiently, standing/walking for long periods, and providing dependable, high-quality customer support. Valid driver's license and willingness to work outdoors are required.

Qualifications

• Valid Driver's License required.
• Basic computer and data entry skills helpful.
• Strong verbal communication and customer service skills.
• Enjoy outdoor work and helping customers.

Responsibilities

• Greet customers returning rental vehicles and assist with the check-in process.
• Secure keys, record mileage and fuel levels, and update the system.
• Provide friendly, professional service to ensure a smooth vehicle retur n experience.

Skills

Valid Driver's License

Basic computer skills

Verbal communication

Customer service orientation

Outdoor work

Flexible shifts

Stand/walk/move vehicles

18+ / legally eligible to work

On-site presence

Retail / customer service experience

Job description

We’re hiring immediately! Do you enjoy working outdoors and helping customers complete their experience on a positive note? If you’re friendly, dependable, and take pride in providing great service, join the Avis Budget Group team at our airport locations.

In this role, you’ll be a key part of the return process—helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental.

What You’ll Do:

In this outdoor role, you will assist customers as they return your rental vehicles. This includes greeting customers, securing keys, recording mileage, fuel levels, and vehicle condition, and checking cars into our computer system. You will also help ensure vehicles are processed efficiently and accurately, all while delivering professional, friendly customer service.

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training to learn our business and build your skills
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Enjoyment of working with customers and providing great service
• Willingness to work outdoors
• Flexibility to work all shifts
• Must be able to stand, walk, or move throughout the rental lot, enter and exit vehicles for prolonged periods, and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail or customer service experience is a bonus

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is a global leader in transportation solutions, offering rental and car-sharing services through its Avis, Budget, and Zipcar brands across 180 countries.

Where they work

Headquarters Parsippany, NJ