Customer Retention Strategist

Slice Merchant Services; Holmdel Township (NJ); Vor Ort; USD 42.000 - 70.000; Vollzeit

Zusammenfassung

Slice Merchant Services is seeking a quality-focused, self-motivated professional to join our team in New Jersey. The role emphasizes maintaining customer satisfaction through proactive support and effective retention strategies.

The ideal candidate has solid customer service and retention experience, strong problem-solving abilities, and proficiency with CRM tools and Google Docs. Join a national credit card processing leader focused on delivering superior service.

Qualifikationen

• Minimum five-year customer service and/or two years of retention experience.
• Results-oriented self-starter with disciplined workflow practices.
• Strong problem-solving and decision-making abilities.
• Ability to isolate and overcome objections.
• Ability to accomplish objectives during challenging customer interactions.
• Comfortable managing email, Google Docs, and CRM system.

Aufgaben

• Communicate directly with customers, utilizing strategies to retain the business of existing customers.
• Ensure a high level of customer satisfaction through proactive support and active listening.
• Address customer concerns and provide solutions.
• Responsible for proper pipeline management within CRM tools.
• Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value.
• Educate customers on the value of our services.
• Lead retention efforts to maintain or increase volume retention across the portfolio.

Kenntnisse

Customer service

Retention

Relationship-building

Communication

Problem solving

Tools

CRM software

Google Docs

Jobbeschreibung

Slice Merchant Services is seeking a quality-focused, self-motivated professional to join our team in New Jersey. The role emphasizes maintaining customer satisfaction through proactive support and effective retention strategies.

The ideal candidate has solid customer service and retention experience, strong problem-solving abilities, and proficiency with CRM tools and Google Docs. Join a national credit card processing leader focused on delivering superior service.