Customer Retention & Resolution Specialist

Frontdoor, Inc.; Montgomery (AL); Remote; USD 45,460,800 - 53,726,400; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Stock purchase plan

Job summary

AHS American Home Shield Corp is seeking a Customer Service Advisor in Montgomery, AL. You will respond to escalated issues, handle cancellations, and strive to retain customers by applying flexible solutions and communicating benefits.

The role emphasizes understanding policies, processing inquiries efficiently, and supporting marketing offers while maintaining strong organizational and analytical skills in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• 3+ years of customer service experience and/or training.
• Must have internet access with sufficient speeds.
• Strong written and verbal communication and problem solving.
• Familiar with contracts, policies, and procedures.
• Computer skills including Word, Excel and Outlook.

Responsibilities

• Respond to escalated customer service issues and cancellation requests.
• Address customer requests to cancel service and resolve dissatisfaction.
• Investigate and adapt solutions to retain customers.
• Communicate the value of products and services to customers.
• Analyze plans to determine price concessions.
• Maintain a strong customer retention rate per policy.

Skills

Customer service

Conflict resolution

Written and verbal communication

Contractual terms knowledge

Policies knowledge

Microsoft Word

Excel

Outlook

Attention to detail

Analytical skills

Organizational skills

Time management

Internet proficiency

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

AHS American Home Shield Corp is seeking a Customer Service Advisor in Montgomery, AL. You will respond to escalated issues, handle cancellations, and strive to retain customers by applying flexible solutions and communicating benefits.

The role emphasizes understanding policies, processing inquiries efficiently, and supporting marketing offers while maintaining strong organizational and analytical skills in a fast-paced setting.