Member Resolution & Retention Specialist

Frontdoor, Inc.; Des Moines (IA); Remote; USD 18,900 - 26,918; Full time

Benefits offered by this job

Health benefits

Dental and vision

401(k) matching

Stock purchase plan

Job summary

AHS American Home Shield Corp in Des Moines, IA, is seeking a Customer Service professional to respond to escalated issues, handle cancellations, and retain customers by offering solutions and benefits. You will communicate product value and align with marketing offers while maintaining retention metrics.

The role requires strong communication, conflict resolution, and organizational skills, plus knowledge of contracts and policies. A supportive benefits package is provided.

Qualifications

• High school diploma or GED required.
• 3+ years of customer service experience and/or training.
• Must have internet access with minimum 4.6 Mbps speeds.

Responsibilities

• Respond to escalated customer service issues and cancellation requests.
• Address customer requests to cancel service and resolve dissatisfaction.
• Investigate and adapt solutions to retain customers.
• Communicate the value and benefits of products and services.
• Analyze customer plans to determine potential price concessions.
• Maintain a good retention rate following policies.

Skills

Customer service

Conflict resolution

Communication skills

Analytical skills

Organizational skills

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

AHS American Home Shield Corp in Des Moines, IA, is seeking a Customer Service professional to respond to escalated issues, handle cancellations, and retain customers by offering solutions and benefits. You will communicate product value and align with marketing offers while maintaining retention metrics.

The role requires strong communication, conflict resolution, and organizational skills, plus knowledge of contracts and policies. A supportive benefits package is provided.