Customer Resolution & Intake Specialist

RoundPoint Mortgage Servicing LLC; Fort Mill (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC is seeking a Customer Resolution Intake Analyst in Fort Mill, SC to process inbound customer communications and initiate business processes for recipient units. You will respond to inquiries with predefined messages and coordinate with cross-department teams to meet service objectives.

The role emphasizes delivering outstanding customer service, leveraging BKFS, and supporting continuous improvement efforts to reduce costs while ensuring compliance with company

Qualifications

• Bachelor’s degree required.
• Proficiency with BKFS.
• Excellent organization and communication skills.
• Strong interpersonal and customer-relations abilities.

Responsibilities

• Take directions from the Intake Manager to deliver processing services.
• Provide outstanding service to internal and external customers.
• Analyze inbound communications via RoundPoint's channels.
• Initiate business processes per documented procedures.
• Respond to inquiries using predefined messages.
• Manage outbound responses to complaints and requests via channels.
• Collaborate with cross-department teams to meet service objectives.
• Contribute to process improvement to boost efficiency and reduce costs.
• Perform other duties as assigned.
• Ensure compliance with RoundPoint’s commitments.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

BKFS

Job description

RoundPoint Mortgage Servicing LLC is seeking a Customer Resolution Intake Analyst in Fort Mill, SC to process inbound customer communications and initiate business processes for recipient units. You will respond to inquiries with predefined messages and coordinate with cross-department teams to meet service objectives.

The role emphasizes delivering outstanding customer service, leveraging BKFS, and supporting continuous improvement efforts to reduce costs while ensuring compliance with company