Customer Representative Assistant I Northern Region - Seasonal (21 Weeks) - 0531 - Lamoine Stat[...]

State of Maine; Lamoine (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Representative Assistant I for a seasonal role at Lamoine State Park. This position involves engaging with park visitors, providing essential information, and ensuring a welcoming environment. Candidates should possess strong customer service skills and the ability to handle cash responsibly. The role offers a unique opportunity to work in a beautiful natural setting while contributing to the park's operations. Enjoy a comprehensive benefits package, including health coverage, paid leave, and a supportive work environment. If you're passionate about nature and community service, this role is perfect for you.

Benefits

Health Insurance Coverage

Dental Insurance

Gym Membership Reimbursement

Paid Holidays

Sick Leave

Vacation Leave

Parental Leave

Retirement Plan

Flexible Spending Accounts

Public Service Student Loan Forgiveness

Qualifications

• Ability to follow directions and assist park visitors.
• Knowledge of emergency operating procedures.

Responsibilities

• Meet and assist park visitors, providing information about services.
• Maintain toll facilities and adhere to cash handling policies.

Skills

Customer Service

Cash Handling

Communication Skills

Emergency Procedures Knowledge

Education

High School Diploma

Job description

CUSTOMER REPRESENTATIVE ASSISTANT I

Opening Date:	May 07, 2025	Closing Date:	May 20, 2025
Location:	Lamoine State Park	Position #:	01720-0531
Position Type:	Seasonal Full Time - 21 Weeks*	Class Code:	6508
Grade/Salary:	Grade 05 - $15.00 - $19.34 Per Hour

The Department of Agriculture, Conservation and Forestry, Bureau of Parks and Lands Division, is recruiting to fill a Customer Representative Assistant I position, located at Lamoine State Park.

BRIEF JOB DESCRIPTION: This positions meet/greet/assist park visitors in order to provide information about available services and facilities, collect/maintain/protect change fund and income derived from entrance fees and other related services; strictly adhere to Bureau’s cash handling policy; record public use and daily income, maintain toll facilities so they are neat and in good order, secure facilities, radios and equipment as required; attend all mandated training, have a knowledge of all communications procedures and emergency situations as covered in the emergency operating procedures, adhere to all Bureau and State policies; strictly adhere to the Bureau’s uniform policy, and ensure proper steps are taken in an emergency situation by knowing the park emergency operating procedures.

MINIMUM QUALIFICATIONS: Ability to follow directions.

LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS: Some positions may require possession of a valid Class C Maine Motor Vehicle Operator’s License prior to completing permanent status.

For questions specific to the position, please contact Erin McGinty, at [phone] or by e-mail at [e-mail]

Since many of our parks are seasonal, park staff may not be available to take your call during the early spring months. If you are unable to reach the contact above; please contact April Kerr at [phone] or [e-mail]

Job offers to a new hire are conditional upon verification of credentials, criminal record, and driver’s license check if applicable. Three references must be made available at the interview to include at least one work-related reference. Anyone who meets the minimum qualifications of the position may apply.

The Department is not responsible for late receipt of applications due to mail service or faxing malfunctions.

The following general information pertains to seasonal employment at Maine State Parks:

• Applicants must be 18 years of age or older (Lifeguards must be 16 or older)
• Applicants must be U.S. Citizens or have legal authority to work in the U.S.
• Housing is only provided in the Penobscot River Corridor and the Allagash Wilderness Waterway
• In general, housing is not available at the other parks
• Most positions are scheduled to work 40 hours each week, with weekends and some holidays required
• Parks seasonal positions are required to wear uniforms which are provided by the agency

HOW TO APPLY: Interested applicants need to apply online by selecting the "APPLY" button below along with uploading a detailed Resume.In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your Resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.

If you can't apply online and you require a paper application, please download and print one here: https://www.maine.gov/bhr/state-jobs/application-process. Paper applications for this posting should be submitted along with a detailed Resume, before the closing date, to: Natural Resources Service Center, c/o Kristin McCamish, 32 Blossom Lane, Marquardt Building, Augusta, ME 04333-0155. Please be sure that the title, and position number, of the job you are applying for is included.

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No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance– Rest is essential. Take time for yourself using13 paid holidays,12 days of sick leave, and3+ weeks of vacation leave. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage– The State of Maine pays85%-100% of employee-only premiums ($11,196.96-$13,172.88 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($358.08 annual value).
• Retirement Plan– The State of Maine contributes13.29% of payto the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit theFederal Student Aid office.
• Living Resources Program– Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receiveforty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under theFamily and Medical Leave Act.
• Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in aMaineSaves457(b) account through payroll deductions.
• Learn about additional wellness benefitsfor State employees from theOffice of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.