Customer Representative

Inspired; Richmond (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Inspired is looking for a Travel Customer Representative to support clients throughout their travel journey, from booking to return. The representative will handle inquiries, assist with bookings, and ensure satisfaction. The ideal candidate will have strong communication skills, customer service experience, and attention to detail. The position is 100% remote with flexible scheduling, travel perks, and growth opportunities within the agency.

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Excellent verbal and written communication skills are a must.
• Organized, dependable, and proactive with high attention to detail.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.

Skills

Communication skills

Customer service experience

Attention to detail

Proficiency with technology

Tools

Booking platforms

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!