Customer Representative

Inspired; Key West (FL); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Flexible scheduling

Job summary

A travel agency is seeking a remote Travel Customer Representative to support clients from booking through to their return home. The ideal candidate will have excellent communication and customer service skills, demonstrating a passion for travel. Responsibilities include responding to inquiries, assisting with bookings and cancellations, and ensuring client satisfaction. This role offers flexible scheduling, travel perks, and opportunities for growth within the agency.

Qualifications

• Experience in customer service preferably in travel or hospitality.
• Ability to learn booking platforms and systems quickly.
• Passion for travel and helping others.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Confirm trip details and ensure client satisfaction.
• Handle concerns with empathy and problem-solving.

Skills

Excellent verbal communication skills

Excellent written communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Comfortable with technology

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!