Customer Replenishment and Account Operations Manager

Gamma Phi Omega International; San Jose (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plans

Flexible Spending Accounts

Employee Share Purchase Plan (ESPP)

Paid Time Off

Paid Holidays

Parental Leave

Wellness Programs

Job summary

Logitech is seeking a Customer Supply Chain Account Manager to lead demand planning, CPFR, and data-driven partner conversations with North America e-tailers, retailers and distributors. This hands-on role drives forecast accuracy and aligns demand with revenue plans while ensuring service levels and vendor compliance.

The position collaborates across Sales, Planning, Replenishment and Order Management to forecast and execute, optimize inventory, and improve channel partner experiences.

Qualifications

• More than 8 years in NA eTail/retail/distribution supply chain.
• Excellent relationship-building with internal and external partners.
• Strong communication and influencing skills.
• Strong leadership including teambuilding and conflict resolution.
• Thorough knowledge of forecasting and inventory modeling.
• Excellent understanding of supplier and channel supply chains.
• Ability to analyze business problems and apply best practices.
• Knowledge of key retail service level metrics such as In-Stock, Fill Rate, Delivery Performance

Responsibilities

• Lead CPFR conversations with partners to forecast and replenish demand.
• Own supply chain processes for demand planning, inventory, and fulfillment.
• Analyze plans, events, sales, inventory, pricing to forecast with accounts.
• Provide feedback and data to guide timely business decisions.
• Collaborate with sales to meet quarterly revenue objectives.
• Serve as primary supply chain interface to address performance and vendor compliance.
• Drive cross-functional engagement to resolve operational issues and improve partner experience.
• Monitor and report metrics to optimize supply chain performance

Skills

8+ years supply chain

Relationship building

Communication skills

Leadership

Forecasting

Inventory modeling

Supplier & channel knowledge

Retail SLAs

Education

Bachelor’s degree

Job description

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role

You have a passion to meet the needs of our channel partners. Your ability to lead and take a proactive approach in managing partner relationships to balance both Logitech and partner goals will help ensure long-term success of the business.

You enjoy creating compelling conversations particularly with partners to influence actions required to meet the needs of the business.

Managing, manipulating and leveraging data brings you satisfaction, particularly since you use this skill and information to drive those compelling conversations with our key partners.

Leading a customer centric demand planning process with a laser focus on operations and execution is a core strength and passion.

You derive pleasure from engaging in supply chain strategy projects to build new capabilities, remove inefficiencies and drive growth

If this resonates with you then the Customer Supply Chain Account Manager position is a great fit. This experienced hands‑on supply chain professional will be the Logitech supply chain operations interface with North America e‑tailers, retailers and distribution customers. This role is critical in providing leadership across Sales, Planning, Replenishment, Order Management, and the Customer to forecast and execute to aligned demand and revenue plans while supporting customers’ product and service level requirements.

Your Contribution

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:

• Responsible for supply chain processes that support demand planning activities, inventory management and demand fulfillment for all Logitech product categories with major retail and distribution accounts

• Lead and drive compelling Collaborative Planning, Forecasting and Replenishment (CPFR) conversations.

• AI forward approach to analyzing ad plans, events, sales, inventory, pricing, market conditions and growth projections to develop a forecast plan in collaboration with accounts

• Advocate for the account by providing feedback, analysis and data on the state of the business to ensure the correct business decisions are made in a timely manner

• Partner with account and sales organizations to report on and facilitate attainment of quarterly revenue objectives

• Serve as primary supply chain interface for the account to address performance, manage improvement initiatives, performance inhibitors within their supply chain network and drive execution of Vendor Compliance requirements

• Proactively facilitate and drive cross-functional engagement to resolve operational issues and improve channel partner experience

• Manage, analyze, and report metrics and trends to drive with the account and/or internal organizations, actions to optimize supply chain performance

Key Qualifications

For consideration, you must bring the following minimum skills and behaviors to our team:

• More than 8 years of supply chain/operations experience of North America eTail/Retail/ Distribution channels

• Excellent relationship building skills with internal and external partners

• Strong communication and influencing skills

• Strong leadership skills including teambuilding and conflict management and resolution

• Thorough knowledge of forecasting and inventory modeling

• Excellent understanding of supplier and channel supply chains

• Strong knowledge and understanding of how to analyze business problems including driving best practices

• Knowledge of key retail service level metrics such as In-Stock, Fill Rate and Delivery Performance

In addition, preferable skills and behaviors include:

• Project management skills with capability to manage cross functional teams

• Experience with a Vendor Managed Inventory model/relationship

Education

• Bachelor’s degree required

Location: This is a hybrid position. The successful candidate is expected to work onsite at our San Jose, CA office 2-3 days per week, with the remaining days remote. Specific onsite days will be coordinated with your manager and team.

This position offers an annual base salary typically between $ 120000 and $ 160000, depending on location and experience. In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Traditional and Roth 401(k) Plans
• Flexible Spending Accounts
• Employee Share Purchase Plan (ESPP)
• Basic and Additional Life Insurance
• Disability Coverage
• Adoption and Surrogacy Assistance
• Tuition Reimbursement Plans
• Commuter Benefits
• Paid Time Off
• Paid Holidays
• Bereavement Leave
• Paid Parental Leave

• Wellness Programs
• Health Savings Account Plans
• access to Expert Medical Opinions
• Identity Theft Protection
• Breast Milk Delivery to Nursing Mothers on Business Travel
• access to a Group Legal Plan
• Donations Matching Programs
• Employee Product Discounts
• access to Auto, Home, and Pet Insurance

#LI-SN1

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at [phone] for assistance and we will get back to you as soon as possible.