Customer Rep Post 2001

National Grid plc; Brentwood (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

National Grid seeks a Customer Representative to handle inquiries about accounts, payments, and data requests. The role requires at least one year in clerical/customer office operations and completion of the Customer Representative training program.

Spanish language skills are preferred, with testing and training emphasized. Responsibilities include communicating with customers, arranging payment methods for delinquent bills, and guiding less experienced staff.

Qualifications

• One year of related work experience in customer office operations.
• Ability to perform basic arithmetic involving additions, subtractions, multiplications and divisions of whole numbers, fractions, decimals and percentages.
• Successful completion of the Customer Representative training program.
• Knowledge of keyboard.
• Spanish speaking preferred.
• Completion of Customer Representative testing and Customer Relations Training Program requirements.

Responsibilities

• Communicate with customers about accounts and processing.
• Make arrangements with customers concerning payment of delinquent bills.
• Secure information to answer telephone questions or arrange data from others.
• Instruct other employees and supervise workflow in the Customer Representative role.
• Overtime may be required and participation in the Emergency Restoration Program as needed.

Skills

Customer service

Data entry

Verbal communication

Written communication

Spanish language

Education

Customer Representative training program

Job description

Communicate with customers, whether in person, by telephone, or by written correspondence concerning accounts for processing, cut-ons, change meters, etc.

Make arrangements with customers concerning method of payment of delinquent bills, either by routine collection, telephone calls or by direct customer contact.

Secure the necessary information to answer telephone questions or arrange for others to furnish data to customers.

Authorize field investigations and/or special meter readings, if necessary, to properly answering queries, operate ordinary office machines. Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.

Accept and process payments using One Step, Western Union or Check By Phone.

Experience

One-year experience in related work, which includes a thorough knowledge of all clerical functions associated with Customer Office operations. Have the ability and personal characteristics necessary to handle responsible customer contacts

Qualifications

The ability to maintain files, perform simple arithmetical computations involving addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and percentages. Successful completion of the Customer Representative training program.

Knowledge of keyboard

To qualify for a Customer Representative A-5, in addition to the above qualifications, the applicant must have a minimum of one-year satisfactory performance as a Customer Representative. After acquiring 4 additional years of satisfactory performance as a Customer Representative 5, will qualify for a Customer Representative 6 position.

Spanish speaking preferred

CSS Knowledge preferred

All candidates will be required to have successfully completed Customer Representative testing and will be required to have successfully completed Customer Relations Training Program.

In addition to possessing the qualifications for this vacancy, employees selected will be expected to work overtime in accordance with departmental requirements and to participate in the Company's Emergency Restoration Program as may be required.

Employees selected for this classification will be required to participate in federally mandated drug testing programs prior to selection, randomly on a year-round basis, after an accident and for reasonable cause.

PASS CLERICAL ASSESSMENT

More Information

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.