Customer Rep Post 2001

National Grid; Brentwood (NY); On-site; USD 39,000 - 40,000; Full time

Job summary

National Grid in Brentwood, NY is seeking a Customer Representative to handle account inquiries, process payments, and coordinate with field teams as needed.

You will communicate with customers in person, by phone, or in writing; answer questions, authorize readings, and assist with delinquency arrangements. The role requires attention to detail, basic arithmetic, and ability to work with union guidelines and training programs.

Qualifications

• Ability to maintain files and perform basic arithmetic with whole numbers, fractions, decimals, and percentages.
• Completion of Customer Representative training program is required.
• Spanish speaking preferred and CSS knowledge beneficial.

Responsibilities

• Communicate with customers in person, by telephone, or in writing about accounts.
• Make payment arrangements for delinquent bills via routine collection or direct contact.
• Secure information to answer questions and arrange data from others as needed.
• Authorize field investigations or special meter readings to answer queries and guide staff.
• Accept and process payments using One Step, Western Union or Check By Phone.

Skills

Keyboard knowledge

Spanish speaking

CSS knowledge

Education

Customer Representative training program

Job description

Key Accountabilities

• Communicate with customers, whether in person, by telephone, or by written correspondence concerning accounts for processing, cut-ons, change meters, etc.
• Make arrangements with customers concerning method of payment of delinquent bills, either by routine collection, telephone calls or by direct customer contact.
• Secure the necessary information to answer telephone questions or arrange for others to furnish data to customers.
• Authorize field investigations and/or special meter readings, if necessary, to properly answering queries, operate ordinary office machines. Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.
• Accept and process payments using One Step, Western Union or Check By Phone.

Experience

One-year experience in related work, which includes a thorough knowledge of all clerical functions associated with Customer Office operations. Have the ability and personal characteristics necessary to handle responsible customer contacts

Qualifications

• The ability to maintain files, perform simple arithmetical computations involving addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and percentages. Successful completion of the Customer Representative training program.
• Knowledge of keyboard
• To qualify for a Customer Representative A-5, in addition to the above qualifications, the applicant must have a minimum of one-year satisfactory performance as a Customer Representative. After acquiring 4 additional years of satisfactory performance as a Customer Representative 5, will qualify for a Customer Representative 6 position.
• Spanish speaking preferred
• CSS Knowledge preferred
• All candidates will be required to have successfully completed Customer Representative testing and will be required to have successfully completed Customer Relations Training Program.
• In addition to possessing the qualifications for this vacancy, employees selected will be expected to work overtime in accordance with departmental requirements and to participate in the Company’s Emergency Restoration Program as may be required.
• Employees selected for this classification will be required to participate in federally mandated drug testing programs prior to selection, randomly on a year-round basis, after an accident and for reasonable cause.
• PASS CLERICAL ASSESSMENT

More Information

Pay Rate: $ 28.04 an hour

Location: Brentwood

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.