Customer Rep Assistant II

Department of Public Safety; United States; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health Insurance Coverage

Retirement Plan

Paid holidays

Job summary

The Department of Public Safety in Augusta, Maine is seeking a customer service oriented receptionist to join the front desk team. The role requires independent judgment in prioritizing tasks and handling routine inquiries in a structured environment.

Primary duties include greeting the public, routing calls, handling mail and deliveries, typing correspondence, maintaining files, and monitoring supplies. This position emphasizes accuracy, timely communication, and reliable data handling for

Qualifications

• Experience providing routine informational assistance to a diverse customer base.
• Ability to use independent judgment in prioritizing work within procedures.
• Basic computer and office skills are required.

Responsibilities

• Assist the public at the Department of Public Safety front desk.
• Explain, inform, and/or initiate calls on routine matters.
• Deliver mail to the internal DPS mail center and sort mail for units.
• Type routine business correspondence from drafts or source documents.
• Receive, sort, register, issue, monitor, and maintain informational materials.
• Organize and maintain computerized and/or manual files.
• Monitor and maintain inventory/supplies.
• Operate applicable specialized equipment after training.

Skills

Customer service skills

Basic administrative skills

Education

Experience in office/administrative support

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department of Public Safety Job Class Code: 6510 Grade: 7 - Administrative Services Salary: $15.10 - $20.71/Hour Location: Augusta, ME Opening Date: September 15, 2026 Closing Date: September 29, 2026

This is a customer service position performing public receptionist duties at the front desk for the Department of Public Safety, which requires independent judgment in prioritizing assignments and selecting the most appropriate course of action within established operating procedures.

Primary responsibilities include

• Assist the public at the Department of Public Safety front desk.
• Explain, inform, and/or initiate calls on routine matters.
• Deliver mail to the internal DPS mail center and sort mail for appropriate units.
• Type varied routine business correspondence such as letters, reports, contracts, vouchers, and agendas from draft or original source documents in revised or final form.
• Receive, sort, register, issue, monitor, and maintain informational materials such as books and publications.
• Organize and maintain computerized and/or manual files.
• Monitor and maintain inventory/supplies.
• Operate applicable specialized equipment upon completion of appropriate training.
• Log and track mail, checks, visitor IDs, and other information as requested.

Skills or knowledge required

• The successful candidate will have a proven history of Customer Service Skills.
• Basic administrative and computer skills.

Minimum qualifications

1. Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of the principles and practices of quality customer service to provide routine, detailed informational assistance to a diverse customer base; and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.

All positions in this classification assume the qualifications of: Customer Representative Assistant I.

Contact information: Questions about this position should be directed to Danielle Namer at 207-626-3805

Benefits of working for the State of Maine

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day.

We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually.
• Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.86% for Confidential employees.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Application Process

About Us

Join Maine State Government and Make a Difference in Your Community If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live.