Customer Renewal Manager

SailPoint; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Renewal Manager to join their client-facing organization. This role involves providing comprehensive renewal execution support while collaborating with various teams to ensure seamless processes. The ideal candidate will possess strong relationship-building skills, a knack for commercial negotiation, and experience in managing SaaS subscription renewals. Join a forward-thinking company that values diversity and fosters a collaborative work environment, where your contributions will play a crucial role in driving renewal success and enhancing customer satisfaction.

Qualifications

• 3+ years experience in a customer-facing role influencing stakeholders.
• Knowledge of commercial negotiation and SaaS subscription renewals.

Responsibilities

• Provide end-to-end renewal execution support and maintain knowledge of commercial metrics.
• Ensure data integrity of renewal opportunities and collaborate with various teams.

Skills

Customer Relationship Management

Commercial Negotiation

Forecasting

Communication Skills

SaaS Subscription Management

Attention to Detail

Education

Bachelor’s Degree

Equivalent Comparable Experience

Tools

SailPoint Software Systems

Job description

As the leader in Identity Security, SailPoint continues to grow globally. As we look to expand our global presence, we are always looking for talented sales-minded individuals to help support these efforts. We are a US-based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space; our governance security solutions secure and enable thousands of companies worldwide.

We are seeking an experienced, highly motivated Customer Renewal Manager to be a part of our client-facing organization. This position is responsible for providing end-to-end renewal execution support. In this role as Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT, and Finance teams to plan, develop, implement, and execute all things renewal.

Responsibilities:

• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio, and entitlement metrics, and support on transactional steps related to renewals and amendments.

• Leverage internal SailPoint networks to navigate cross-functionally and regionally.

• Possess knowledge of SailPoint Terms and Conditions.

• Knowledgeable in commercial metrics and forecasting principles.

• Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk, Contracts, and Sales to ensure quoting, contracts, and subscriptions are all up to date.

• Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed.

Required Skills & Experience:

• Bachelor’s degree preferred, not required, or equivalent comparable experience.

• 3+ years experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.

• Previous experience managing SaaS Subscription renewals process ideal.

• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.

• Forecasting experience with the ability to forecast accurately.

• Work effectively in a team environment and generate high impact results measured by renewal bookings.

• Ability to work through multiple SailPoint commercial software systems.

• Communicate clearly both orally and in written form, and proven ability to build strong relationships.

• Proven ability to organize and prioritize tasks while being process-oriented.

• Highly organized with strong attention to detail.

• Languages preferred: Mandarin, Japanese, or Korean.

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.