Customer Renewal Manager - LATAM

SailPoint; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated Customer Renewal Manager to join their client-facing team. In this remote role, you will be responsible for end-to-end renewal execution, working closely with various departments to ensure a seamless process. Your expertise in commercial negotiation and SaaS subscription management will be crucial as you navigate complex renewal scenarios across North America and Latin America. This innovative firm values strong communication skills and a detail-oriented approach, offering a dynamic environment where your contributions will directly impact customer satisfaction and revenue growth.

Qualifications

• 3+ years in a customer-facing role with strong relationship skills.
• Experience managing SaaS and Professional Services renewals.

Responsibilities

• Provide end-to-end renewals execution support and maintain commercial negotiation knowledge.
• Ensure data integrity of renewal opportunities and collaborate with cross-functional teams.

Skills

Customer Relationship Management

Commercial Negotiation

Forecasting

Communication Skills

SaaS Subscription Management

Attention to Detail

Education

Bachelor's Degree

Tools

Commercial Software Systems

Job description

As the leader in Identity Security, SailPoint continues to grow globally. As we look to expand our global presence, we are always looking for talented sales-minded individuals to help support these efforts. We are a US-based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, our governance security solutions secure and enable thousands of companies worldwide. This would be a remote setting role based anywhere in the US or Mexico to support LATAM customers.

We are seeking an experienced, highly motivated Customer Renewal Manager to be a part of our client-facing organization. This position is responsible for providing end-to-end renewal execution support. In this role as Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT, and Finance teams to plan, develop, implement, and execute all things renewal.

Responsibilities:

• Provide end-to-end renewals execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and amendments.
• Leverage internal SailPoint networks to navigate cross-functionally and regionally.
• Possess knowledge of SailPoint Terms and Conditions.
• Knowledgeable in commercial metrics and forecasting principles.
• Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk, Contracts, and Sales to ensure quoting, contracts, and subscriptions are all up to date.
• Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed.
• Managing Renewals in North America and Latin America.

Required Skills/Experience:

• 3+ years experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.
• Proficient verbal and written communication in English, Spanish, and Portuguese required.
• Previous experience managing SaaS Subscription renewals process is ideal.
• Previous experience managing Professional Services renewals process is ideal.
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
• Forecasting experience with the ability to forecast accurately.
• Work effectively in a team environment and generate high impact results measured by renewal bookings.
• Ability to work through multiple commercial software systems here at SailPoint.
• Communicate clearly both orally and in written form and proven ability to build strong relationships.
• Proven ability to organize and prioritize tasks while being process-oriented.
• Highly organized with strong attention to detail.
• Bachelor’s degree preferred not required or equivalent comparable experience.

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.