Customer Reliability Engineer (Entry level)

Smiths Group; Pasadena (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

John Crane, a business of Smiths Group, is seeking an entry-level Customer Reliability Engineer to start in a structured training rotation and ultimately support customer sites.

Under close supervision, you will learn mechanical seals, assist with tear-downs and perform basic failure analysis, while building practical reliability engineering skills and customer-facing communication.

Qualifications

• Bachelor degree in Mechanical Engineering required.
• Experience with mechanical seals and rotating equipment preferred.
• Proficiency with MS Office.
• Strong communication and teamwork skills.

Responsibilities

• Assist operations with tear-down, inspection, and assembly of mechanical seals as part of a training rotation to become familiar with mechanical seals.
• Perform failure analysis on mechanical seals and input findings into John Crane’s reliability management software.
• Review customer applications and provide recommendations.
• Troubleshoot applications and analyze seal operation problems and failures.
• Communicate orally and in writing with company personnel, providing feedback, recommendations, and technical assistance, including technical presentations to management.
• Resolve problems on existing installations regarding material changes or modifications of equipment, seals, or auxiliary equipment.

Skills

Mechanical engineering knowledge

MS Office

Communication skills

Teamwork

Leadership & training

Multi-priority management

Education

Bachelor of Science in Mechanical Engineering

Tools

Reliability software

Job description

Customer Reliability Engineer (Entry level)

• Full-time
• Grade: 09
• Employee Group: Permanent
• Global Region: North America

John Crane, a business of Smiths Group, is a global leader in mission‑critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better‑connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Under close supervision, the entry‑level Reliability Engineer will receive proper training that will ultimately place the candidate in‑plant at a customer facility(s). The Engineer directly coordinates, schedules, and participates in work with the customer to comply with the partnership agreement.

Troubleshoots by investigating problems related to product performance and application specific criteria. Makes less complex and routine seal and equipment recommendations utilizing standard engineering judgment and responsibility to resolve customer inquiries. Travel as required to perform duties and work directly with customers.

Responsibilities

• Assist operations with tear‑down, inspection, and assembly of mechanical seals as part of a training rotation to become familiar with mechanical seals.
• Perform failure analysis on mechanical seals and input findings into John Crane’s reliability management software.
• Review customer applications and provide recommendations.
• Troubleshoot applications and analyze seal operation problems and failures.
• Communicate orally and in writing with company personnel, providing feedback, recommendations, and technical assistance, including technical presentations to management.
• Resolve problems on existing installations regarding material changes or modifications of equipment, seals, or auxiliary equipment.

Qualifications

• Bachelor of Science in Mechanical Engineering required.
• Experience with mechanical seals, rotating equipment, and basic engineering principles is preferred.
• Strong knowledge of personal computers, MS Office, and machining practices.
• Capable of handling multiple priorities simultaneously in a demanding environment and completing tasks in a timely and efficient manner.
• Effective written and verbal business communication skills.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Ability to work within diverse teams locally and across functions.

EEO Statement

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.