Customer Reliability Engineer or Technical Specialist Sales - John Crane - Tyler

Smiths Group plc; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Smiths Group plc is seeking a Customer Reliability Engineer or Technical Specialist to work on-site supporting customer partnerships in the United States. The ideal candidate should have a mechanical engineering background and experience with mechanical seals and rotating equipment.

As a Customer Reliability Engineer, responsibilities include analyzing customer applications, providing recommendations for improvements, and training customer maintenance personnel. The position requires effective communication skills and the ability to handle diverse tasks in a high-stress environment.

We are committed to diversity and inclusion, welcoming applicants of all backgrounds.

Qualifications

• Bachelor's degree in mechanical engineering is preferred; high school diploma required.
• Experience with mechanical seals, rotating equipment, and basic engineering principles.
• Strong knowledge of MS Office and machining practices.

Responsibilities

• Reviews customer applications and makes recommendations for MTBR improvement.
• Collects and evaluates customer data while working with account manager.
• Provides customer training for maintenance and operations personnel.

Skills

Mechanical seals

Rotating equipment

Engineering principles

MS Office

Training and leadership

Effective communication

Education

Bachelor's degree in mechanical engineering

Tools

ServiceMax

Job description

Customer Reliability Engineer or Technical Specialist

Location: United States

Ref: REF5021J

Job Description

Seeking a Mechanical Engineer or a candidate with a strong maintenance background in an industrial environment. The Customer Reliability Engineer or Specialist works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The Engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility.

The candidate must be willing and able to travel as needed to support assignments.

Responsibilities include but not limited to the following:

• Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the salesman and/or the regional engineer. Analyzes and evaluates specific customer applications. Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval. Directs the installation and commissioning of mechanical seals and their auxiliary support systems.
• Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g. ServiceMax.
• Maintains John Crane's equipment survey. Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with oversight from the account manager or the regional engineer.
• Provides customer training for maintenance and operations personnel as required. Assists customer with the Management of Change process. Collects new equipment data sheets from customer’s project engineers for review by the account manager and/or regional engineer.

Qualifications

• Bachelor's degree in mechanical engineering is preferred. High school diploma or equivalent required.
• Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
• Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
• Strong knowledge of personal computers, MS Office, and machining practices.
• Moderate level of understanding of the financial aspects of a manufacturing operation.
• Capable of handling multiple priorities simultaneously in a high-stress environment.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Effective written and verbal business communications.
• Ability to complete tasks in a timely and efficient manner.
• Ability to work flexible hours including weekends as needed to meet business demands.
• Experience working in a diverse environment with a global company is a plus.

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.