Customer Reliability Engineer or Technical Specialist Sales - John Crane - Cedar Rapids

Smiths Group plc; Clinton (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

Smiths Group plc in Clinton, Iowa, seeks a Customer Reliability Engineer or Technical Specialist to provide on-site support and evaluations for mechanical seals. This role involves working closely with customers to enhance operational efficiency and requires strong communication skills.

The successful candidate will work independently and support various improvement initiatives, ensuring that the partnership agreements are met while delivering technical training to personnel. A degree in mechanical engineering is preferred.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in mechanical engineering is preferred.
• Experience with mechanical seals, rotating equipment, and engineering principles.
• Strong knowledge of personal computers and machining practices.
• Moderate understanding of financial aspects in manufacturing.

Responsibilities

• Independent seal and equipment evaluations and recommendations.
• Directs installation and commissioning of mechanical seals.
• Maintains communication with customers and provides technical assistance.
• Provides customer training for maintenance and operations personnel.

Skills

Mechanical seals

Rotating equipment

Continuous improvement methods (Kaizen, SMED, Lean)

Effective written and verbal communication

Interpersonal skills

Education

Bachelor's degree in mechanical engineering

High school diploma or equivalent

Tools

MS Office

Reliability management software (e.g. ServiceMax)

Job description

Customer Reliability Engineer or Technical Specialist

Location:

United States

Ref:

REF5298H

Job Function:

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries

Job Description

The Customer Reliability Engineer or Technical Specialist works on-site at a customer facility in Clinton, Iowa, participating in activities with the customer to comply with the partnership agreement. The role makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, this role may lead one or more customer reliability personnel at a customer facility.

Responsibilities include but not limited to the following:

• Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the salesman and/or the regional engineer. Analyzes and evaluates specific customer applications. Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval. Directs the installation and commissioning of mechanical seals and their auxiliary support systems.
• Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g. ServiceMax.
• Maintains John Crane's equipment survey. Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with over site from the account manager or the regional engineer.
• Provides customer training for maintenance and operations personnel as required. Assists customer with the Management of Change process. Collects new equipment data sheets from customer’s project engineers for review by the account manager and/or regional engineer.

The candidate must be willing and able to travel as needed to support assignments.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in mechanical engineering is preferred.
• Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
• Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
• Strong knowledge of personal computers, MS Office, and machining practices.
• Moderate level of understanding of the financial aspects of a manufacturing operation.
• Capable of handling multiple priorities simultaneously in a high-stress environment.
• Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Effective written and verbal business communications
• Ability to complete tasks in a timely and efficient manner.
• Ability to work flexible hours including weekends as needed to meet business demands.
• Experience working in a diverse environment with a global company is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics.