Customer Relationship Specialist - (Remote) Raleigh, North Carolina Location

ASTRO PAK CORPORATION; Raleigh (NC); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Relationship Specialist to support its Field Inside Sales Team. In this dynamic role, you will be responsible for coordinating essential documentation, maintaining a robust CRM database, and ensuring exceptional customer experiences. Ideal candidates will possess strong communication skills, a knack for sales, and the ability to work independently. This position offers the opportunity to grow within a company that values professionalism and innovation, making a significant impact in the precision cleaning sector across various industries.

Qualifications

• 2-4 years in a quota-driven sales environment with a track record of success.
• Excellent presentation and communication skills are essential.

Responsibilities

• Support Field Inside Sales Team with Prequalification processes and documentation.
• Ensure CRM reflects all current communications and statuses.

Skills

Communication Skills

CRM Database Management

Sales Skills

Technical Services Knowledge

Presentation Skills

Education

High School Diploma

Some College (Business/Technical)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM Software

Job description

COMPANY BACKGROUND

Astro Pak is the nation's leading precision cleaning and passivation contractor specializing in on-site cleaning of high purity gas and fluid systems, as well as precision cleaning of components and hardware at the company’s Cleanroom facilities. Astro Pak provides services to over 15 sectors including: Biotechnology, Pharmaceutical, Aerospace, Semiconductor, and other selected Industrial markets. The company, founded in 1959, has performed on-site precision chemical cleaning in every State of the Union as well as several projects in Asia, continental Europe, England, Ireland and Mexico.

POSITION OPPORTUNITY

Are you an energetic professional with a strong work ethic who demonstrates enthusiasm, persistence, strong organizational and communication skills and the ability to listen to customers’ needs and proactively offer solutions? If so, then this may be the job for you.

The Customer Relationship Specialist is responsible for partnering with and supporting the Field Inside Sales Team.

This person will coordinate the Prequalification process, Non-Disclosure Agreements and Certification of Insurance for the Field Inside Sales Team, be the liaison between the necessary Corporate Support teams, maintain the supporting Prequal documentation in SharePoint, assist in Prequal protocol development, support the Field Inside Sales team, provide territory coverage during absence (i.e., vacation, leave of absence, sick leave, etc.), update CRM to reflect all current Prequalification communications with clients, receive incoming calls and ensures a great customer experience. Additionally, the Customer Relationship Specialist will ensure that all sales records in the database are properly maintained and updated.

Essential Duties / Responsibilities

• Collaborate with Field Inside Sales to complete requested Prequalification documents from customers required to perform our services
• Update CRM to reflect Prequalification status, all current communications (calls, email, texts, etc..) with clients and Corporate Support Teams for Prequal completion
• Access to help maintain Prequalification requirement needs in client portals and national portals with the guidance of the appropriate Corporate Support Teams
• Handle NDA requests from the Field Inside Sales Team, attach a copy in CRM and update the NDA status and expiration date on the Account level in CRM
• Handle COI requests from Field Inside Sales Team, attach a copy in CRM and update the COI status in CRM
• Fully trained in CRM and current Sales protocols to provide support the Field Inside Sales Team
• Receives incoming calls and ensures a great customer experience when supporting territory during a Field Inside Sales Team members absence
• Maintaining CRM database by navigating deal stages, handoffs, and follow-ups during support coverage
• Fully cultivate sales opportunities through the Sales Process protocols during support coverage
• Overall support for the Field Inside Sales Team
• Monthly: Actively participate in Field Inside Sales Team and Location team meetings
• Assist to Schedule, coordinate, and attend ongoing training and development meetings with the Field Inside Sales team
• Incorporate the company’s Values, Vision, Mission and learn the company history
• Read relevant sales department reading materials to stay abreast of market changes, sales support, technical training, etc.
• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Competence to comply with all safety policies, practices and procedures
• Other duties as assigned by manager
• Analyze and implement projects in compliance with U.S. Export Control Laws

Qualifications

Education/Training/Certifications: Must have a high school diploma. Prefer some college, preferably in business or technical field. Individual must possess excellent presentation/communication skills and the ability to work under minimal or no supervision. Being mechanically inclined, in order to read and understand mechanical drawings, is a plus.

Related Experience: Have a successful and quantifiable track record (2-4 years) in a quota-driven sales environment. A knack for prospecting and selling technical services and familiar with the pharmaceutical or water systems industries is a plus.

Knowledge/Skills/Abilities:

• Excellent computer skills using CRM database, Microsoft Word, Excel, PowerPoint, etc.
• Effective communication skills in both verbal and written (training / presentations /report writing).
• Ability to interact at all levels of company and with people of various backgrounds and experience.
• Sales-driven, self-motivated, energetic, persuasive, organized, independent, with an entrepreneurial spirit.
• Must possess the ability to learn our service offering, systems we process, and the impact chemistry has on metals.
• Legal capacity to comply with federally mandated requirements of the U.S. Export Control Laws.

Travel: Must be willing and able to travel overnight by land and/or air up to 10% of the time.

Astro Pak Corporation is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Astro Pak prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.