Customer Relationship Process Specialists

Wesley Financial Group; Franklin (TN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Benefits: Medical, Dental, and Vision Insurance.

401K with a generous company match.

Generous PTO – start accruing from day one!

Access to fitness center and team lounge areas.

Engaging company-wide events and team-building activities.

Opportunities for growth and coaching from professionals.

Job summary

Wesley Financial Group is seeking a Customer Relationship Specialist in Franklin, TN. This entry-level position involves guiding clients through the timeshare exit process, ensuring a smooth experience while demonstrating strong customer service skills. The company offers comprehensive benefits, including medical insurance and generous PTO, within a collaborative team environment that supports both personal and professional growth.

Qualifications

• Passion for delivering exceptional customer service.
• Strong time management and organizational skills.
• Prior customer service experience required.

Responsibilities

• Manage client files from start to finish.
• Communicate updates clearly and promptly to clients.
• Provide personalized support to ensure clients understand every step.

Skills

Communication

Time Management

Organizational Skills

Customer Service

Tools

Excel

Google Sheets

GSuite

Job description

Customer Relationship Process Specialists

Customer Relationship Process Specialists

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Title: Relationship Specialist | Customer Relationship Process Specialists

Department: Relationship Management Team
Location: Franklin, TN (In-Office)
Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

Join a Culture Like No Other!
Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

We’re looking for a Customer Relationship Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

Title: Relationship Specialist | Customer Relationship Process Specialists

Department: Relationship Management Team
Location: Franklin, TN (In-Office)
Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

Join a Culture Like No Other!
Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

We’re looking for a Customer Relationship Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

Why You’ll Love Working Here:

• Comprehensive Benefits: Medical, Dental, and Vision Insurance.
• Secure Your Future: 401K with a generous company match.
• Time to Recharge: Generous PTO – start accruing from day one!
• Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.
• Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.
• Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.
• Growth & Coaching: Learn from industry professionals committed to your success.
• Diverse & Inclusive: We embrace what makes each team member unique!

Your Role:

As a Customer Relationship Specialist, you’ll be the trusted guide for our clients, working closely with the team to deliver timely, professional, and compassionate service.

• Work collaboratively to manage client files from start to finish.
• Ensure all necessary documentation is submitted on time.
• Communicate updates clearly and promptly to clients.
• Manage live calls, emails, and team chats while maintaining Salesforce records.
• Provide personalized support to ensure clients understand every step of the process.

What You Bring:

• A passion for delivering exceptional customer service.
• Strong time management, communication, and organizational skills.
• A positive, adaptable, and team-oriented mindset.
• Proficiency in Excel, Google Sheets, and GSuite.
• Prior customer service experience – a must!

Ready to Make a Difference?
This is more than just a job – it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

Apply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!

Location: Franklin, TN (In-Office)
Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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