Customer Relationship Manager (South Central MN)

C&S Vending, Inc.; Faribault (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

PTO and paid holidays

Company-paid life insurance

Food discounts

Job summary

C&S Vending, Inc. in Faribault, MN, seeks a Customer Relationship Manager to build lasting customer relationships across South Central Minnesota.

The CRM travels to client sites in a company vehicle, serves as the primary contact, and delivers exceptional service to resolve concerns and grow existing accounts. This role blends relationship management, communication, problem-solving, and proactive account growth.

Qualifications

• 2+ years of territory account management or field-based customer-facing experience.
• Willingness to travel daily across a multi-city territory (up to 70-80% field time).
• Valid driver's license and a clean driving record to operate a company vehicle.
• Strong time management and follow-up skills.

Responsibilities

• Serve as the primary point of contact for customers and provide outstanding service.
• Build and maintain strong customer relationships via phone, email, and in-person visits.
• Communicate customer needs and feedback to internal teams and coordinate solutions.
• Introduce new products, services, and enhancements to customers.
• Identify opportunities for upselling, cross-selling, and account growth.
• Manage multiple priorities and collaborate with internal teams.

Skills

Territory account mgmt

Relationship building

Communication

Problem-solving

Account growth

Job description

C&S Vending is seeking a Customer Relationship Manager (CRM) to build and maintain strong, long-term relationships with our customers in South Central Minnesota. CRM drives a company vehicle to customer locations for site visits, relationship management, and in-person customer support. The CRM serves as the customer's primary point of contact, providing exceptional customer service, resolving concerns, and identifying opportunities to grow existing accounts.

Customer-focused position combines relationship management, communication, problem-solving, and account growth. The CRM will regularly visit customer locations, communicate proactively with customers, and work closely with internal teams to ensure customer needs are met.

Key Responsibilities

• Primary point of contact for customers and provide outstanding customer service.
• Build and maintain strong customer relationships through phone, email, and in-person communication.
• Communicate customer needs, concerns, and feedback to internal teams and coordinate effective solutions.
• Communicate new products, services, and enhancements that may benefit customers.
• Identify opportunities for upselling, cross-selling, and account growth.
• Manage multiple priorities, stressful situations and work collaboratively with internal teams.

Qualifications & Requirements

2+ years of territory account management, or field-based customer-facing experience, with a proven track record of managing a multi-city territory, route planning, building strong relationships and identifying cross-sell opportunities during site visits.

Territory Coverage & Travel

Willingness and ability to travel daily throughout the designated territory (up to 70-80% field time) conducting in-person site visits, customer check-ins, and drop-in meetings. Must possess a valid driver's license and a clean driving record to operate a company-provided vehicle.

Self-Motivation

Ability to manage a multi-city territory independently, strong time management and follow-up skills.

We offer a competitive salary starting at $65,000 - $75,000 per year depending on work experience and skills. Salaried position, working 40 to 45 hours per week. Offer excellent benefits: medical, dental, vision, accident, critical illness, and hospitalization insurance; company-paid life insurance; 401(k) match; PTO (paid time off: vacation/personal/sick and safe time) and paid holidays; food discounts.

Working Conditions

• Location: South Central MN, South Eastern MN and surrounding areas
• Schedule: Full time schedule. Monday - Friday.
• This is a mobile role, requiring driving to various locations throughout the day.

The Customer Relationship Manager plays an important role in customer satisfaction, retention, and business growth. This position is ideal for someone who enjoys working with people, solving problems, and developing long-term business relationships.

At C&S Vending, we pride ourselves on reliable service, fresh products, and strong customer relationships. You'll work with a supportive team that respects your independence while giving you the tools to succeed.

About C&S Vending: Achieving leadership in the food service industry

Headquartered in Faribault, MN, we are a service-focused provider of vending machines, micro-markets and office coffee services to break rooms across the Minneapolis and St Paul region. Family-owned, we pride ourselves on our service and reliability, giving you the opportunity to work in an incredible environment with growth as we continue to expand. Throughout the years, we have helped to create workspaces where people come together, providing food options made of the finest ingredients and the latest recipes. Providing our customers with a variety of fresh food options.

C&S Vending is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, sexual orientation, gender identity, or protected veteran status.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.