Customer Relationship Management Specialist

Golden Goose; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health and dental insurance

401K

Paid holidays

Generous paid time-off policy

Career opportunities in a dynamic team

Job summary

A luxury lifestyle brand in New York is seeking a CRM Specialist to enhance client engagement strategies and drive meaningful relationships. You'll support global CRM initiatives, collaborate with retail teams, and analyze client behaviors. The ideal candidate has a passion for luxury with 2-4 years of CRM experience in fashion, strong communication skills, and proficiency in relevant tools. A competitive salary range of $70,000 - $80,000 is offered along with comprehensive benefits.

Qualifications

• Experience in retail, CRM, or client engagement is a must.
• Strong analytical thinking combined with creativity.

Responsibilities

• Support implementation of global CRM and client engagement strategies.
• Analyze client data and identify opportunities for engagement.
• Collaborate with marketing and regional teams for project execution.

Skills

Strong communication and interpersonal skills

Analytical mindset with attention to detail

Passion for luxury and client engagement

Proficiency in Excel, PowerPoint, and Word

Knowledge of Salesforce

Additional languages

Education

2-4 years of CRM experience in luxury fashion/retail

Job description

Born in Venice, Italy, Golden Goose is a lifestyle brand defined by authenticity, individuality, and Italian craftsmanship. We blend artisanal tradition with modern innovation to create one-of-a-kind luxury pieces that celebrate uniqueness and imperfection. With a global presence and a devoted following, Golden Goose continues to grow its community of Dreamers, inspiring self-expression through fashion, creativity, and a shared sense of purpose.

Position Summary

Golden Goose is seeking a passionate and talented individual to join the Americas Corporate CRM team in New York, supporting the continued growth of the brand.

The CRM Specialist will focus on executing CRM initiatives across the region. The ideal candidate combines analytical thinking with creativity and is passionate about building meaningful relationships with clients through impactful experiences across both digital and physical touchpoints.

Key Responsibilities

• Support the implementation of global CRM and client engagement strategies across the Americas region.
• Partner with retail teams to drive client development and strengthen clienteling practices in-store.
• Analyze client data and behaviors to identify opportunities and activate targeted engagement initiatives.
• Support the execution of client engagement programs, including in-store experiences, events, and client activations.
• Contribute to client gifting strategies and assist in managing related budgets.
• Deliver CRM and clienteling training to Store Managers and retail teams, including Salesforce Service Cloud.
• Collaborate cross-functionally with retail, marketing, and regional teams to ensure successful project execution.
• Monitor gifting and experience performance and provide insights for optimization.

Qualifications

• Strong communication and interpersonal skills.
• Passion for luxury, fashion, and client engagement.
• Analytical mindset with strong attention to detail.
• 2-4 years of CRM experience (preferably in luxury fashion/retail).
• Proficiency in Excel, PowerPoint, and Word.
• Experience in retail, CRM, or client engagement is a must.
• Knowledge of Salesforce is a plus.
• Additional languages are a plus.

The expected base salary for this position ranges from $70,000 - $80,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Golden Goose offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.

We are an equal opportunity employer and passionately believe that our strength lies in people’s uniqueness. We encourage applications from individuals of all backgrounds, experiences, and perspectives because people are at the heart of everything we do.

How to Apply

If you’re excited to contribute to a global luxury brand and drive meaningful client relationships, we’d love to hear from you!