Customer Relationship Management Specialist

BayOne Solutions; Katy (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

A leading company in IT services is seeking a Customer Relationship Management Specialist for its Katy, TX location. The candidate will oversee CRM initiatives to enhance client relationships and retention in a full-time capacity. This position offers competitive pay and the chance to engage cross-functionally with various departments to drive success in marketing strategies.

Qualifications

• 2-4 years of database marketing or CRM experience in retail.
• Proven track record of developing and managing CRM programs.
• Experience with ESP platforms and data warehouse.

Responsibilities

• Implement marketing efforts for retention programs across teams.
• Manage daily operations of the CRM program.
• Analyze campaign results and identify new CRM opportunities.

Skills

Project Management

Organizational Skills

Time Management

Problem Solving

Interpersonal Skills

Marketing Analytics

Job description

Customer Relationship Management Specialist

Customer Relationship Management Specialist

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This range is provided by BayOne Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $90,000.00/yr

Direct message the job poster from BayOne Solutions

Sr. Executive - US Recruitments @ BayOne Solutions | Retail/eCommerce/Automotive/Semiconductor/Networking clients

Job Title: Senior Specialist, CRM

Location: Katy, TX (Fully Onsite)

Duration: 12 Months with possible extension

Work Experiences:

• 2-4 years database marketing or CRM experience in retail
• Proven track record of developing and managing CRM programs
• Experience working with a CDP or data warehouse, building audiences and creating automated audiences
• Experience with ESP platforms

Skills:

• Excellent project management skills and ability to align efforts across multiple departments
• Very strong organizational, time management, problem solving, and interpersonal skills
• Understanding of marketing analytics (Google Analytics and Business Intelligence Tools)

Responsibilities:

• Implement and execute marketing efforts for the retention programs, working cross-functionally with multiple teams (i.e. Digital Marketing, Brand, Creative, and eCommerce)
• Manage daily operations of the CRM program including the marketing calendar, promotional planning, measurement/analytics and creative approvals.
• Maintain a strong consumer relationship by developing CRM activations that lead to incremental sales, increased retention, engagement and loyalty.
• Develop process to manage coupon offers, promotions, and touch points across customer segments
• Analyze and report on campaign results and identify new opportunities in support of the CRM Roadmap
• Work with CRM managers to develop and execute retention strategies and cross-channel consumer acquisition campaigns to meet CRM growth goals.
• Build and execute offer testing plans across CRM tactics
• Pilot programs while minimizing operational financial impact
• Develop a thorough understanding of client's policies, procedures, and safety rules
• Duties may change; team member may be required to perform other duties as assigned

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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